Secretary - Community Mental Health Team

Job Summary We are looking for a motivated Secretary (Band 3) to join our Mendip Community Mental Health Team at The Bridge, Priory Health Park, Wells. Working as part of a friendly and supportive team, you will provide essential secretarial and reception services to help ensure the smooth running of the department. Your role will involve a variety of tasks, including managing telephone enquiries, typing reports and correspondence, minute‑taking, handling mail, arranging appointments, and ordering supplies. You'll also assist with petty cash and support meetings, helping the team deliver high‑quality care to service users. This is a great opportunity for someone who is organised, proactive, and enjoys working in a busy environment where no two days are the same. Main Duties of the Job Act as the first point of contact for incoming calls and visitors, ensuring courteous and effective communication. Provide comprehensive secretarial support, including typing letters, reports, and meeting minutes. Manage incoming and outgoing mail and maintain accurate filing systems. Organise appointments and maintain room booking systems for team members. Handle petty cash transactions and order goods and supplies as required. Support meetings by preparing documentation and refreshments, and taking notes. Assist with data entry and maintain confidentiality at all times. Provide cover for colleagues during absence and support induction of new staff. Why Somerset? Flexible working options to help you balance work and life. NHS pension scheme for long‑term financial security. Generous annual leave allowance to recharge and relax. A strong focus on career development to help you grow and achieve your potential. Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS‑specific perks to support you both inside and outside of work. We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds. Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London. The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future. Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy. Job Description As a Band 3 Secretary, you will play a key role in supporting the Mendip Community Mental Health Team. Your responsibilities will include: Acting as the first point of contact for service users, carers, and external agencies. Maintaining accurate administrative systems for referrals, attendances and discharges. Typing and formatting documents to a high standard using Microsoft Office. Managing diaries and coordinating appointments for clinical staff. Ordering and maintaining stock levels of stationery and supplies. Processing petty cash in line with Standing Financial Instructions. Supporting the team with data entry into the Trust's computer systems. Upholding confidentiality and safeguarding standards at all times. Attending meetings, taking minutes and completing follow‑up actions. Contributing to a positive team environment by providing flexible support and cover when needed. Person Specification Qualifications – Essential Level III Word Processing or Typing qualification. NVQ Level 3 Business Administration or willing to work towards. Audio Typing. Qualifications – Desirable Level III Word Processing or Typing qualification. NVQ Level 3 Business Administration or willing to work towards. Audio Typing. Experience – Essential Previous administrative experience. Experience of setting up and maintaining office systems and procedures that support the smooth running of the department. Experience – Desirable Experience of contact with users of mental health services. Additional Criteria – Essential Knowledge and experience of Microsoft Office Packages. High standards of written communication skills with the ability to use email and internet. Ability to recognise and manage challenging situations in a calm and professional manner. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer Details Employer name: Somerset NHS Foundation Trust Address: The Bridge, Glastonbury Road, Wells, Somerset, BA5 1TJ Employer's website: https://www.somersetft.nhs.uk/ (Opens in a new tab) Contact Information Date posted: 05 December 2025 Reference number: 184‑OL‑GR‑3670 Salary: £24,937 to £26,598 a year Band: Band 3 Contract: Permanent Working pattern: Full‑time Job locations: The Bridge, Glastonbury Road, Wells, Somerset, BA5 1TJ #J-18808-Ljbffr