Home Ownership Advisor

Permanent Full Time 37 hours per week (Monday Friday Flexibility Negotiable) Join Thrive Homes as a Home Ownership Advisor and play a key role in creating a positive experience for our homeowners. You’ll be their trusted point of contact throughout their ownership journey, keeping them informed, managing expectations and helping them get the most out of their home. Using a range of communication methods you’ll ensure contractual obligations are met while building strong professional relationships. You’ll work closely with friendly supportive colleagues and trusted partners such as solicitors and contractors to deliver a smooth seamless service that makes a real difference to our customers’ lives. SMART Working Policy Thrives offers flexibility for employees to work in a manner that suits their wants and needs best. Our SMART working policy allows individuals to take full control of their productivity by offering a choice between working in‑house or away from the office. This means that successful candidates have the freedom to work as little or as often as they like from Thrive’s state‑of‑the‑art offices. Other Responsibilities Take ownership of a variety of homeowner‑related tasks such as staircasing new builds & conversions, sales, resales, consents, leasehold management packs, section 20 consultation, lease extensions, conveyance plans, mortgage approvals, RTB / RTA / RTSO enquiries, utilities and lease queries to ensure all team objectives are met on time and with a high level of accuracy. Coordinate queries across various teams (such as Income, Service Charges, Asset Development, Compliance, Neighbourhood, Finance) and external stakeholders using problem‑solving and best practice to provide full responses. Arrange the execution of engrossments by executive management in the office each week including preparing documents. Assist with the production of service charge estimates and actuals, prepare cases for the FTT and any other formal complaints and answer related customer queries in a timely manner. Ensure processes, procedures and systems are accurate and efficient; contribute towards the implementation of new system/software; update the teams various trackers to contribute to effective team working. Develop personal skills to meet both individual and team needs. You will be required to undertake any other reasonable duties or projects as required by your line manager / senior manager. Requirements Experience in a similar home ownership role within the housing sector. Good IT skills with proficiency in Microsoft Office. Excellent organisational skills with the ability to manage multiple tasks and maintain attention to detail. Strong communication skills both written and verbal with the ability to provide clear guidance/support. Demonstratable customer service experience or relevant skills. Full driving licence and use of vehicle. Specific roles within Thrive are subject to a basic DBS check; the successful applicant(s) will be contacted by our People Team if this applies to their role. Closing date : 26th September 2025 We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. The Company Thrive Homes is an award‑winning housing association with a strong track record in the housing sector and ambitious plans. Thrive exists to provide good quality affordable homes and services enabling the development of communities where people can manage over 5,000 properties and are continuing to build new homes each year. Benefits Benefit 1 Benefit 2 Benefit 3 Benefit 4 Generous family friendly provision Pension – we will pay double your contribution (up to 10%). Discretionary Bonus Life assurance – a payment of 3x your salary. Virtual GP Service (available 24/7). Wellbeing reward scheme (earn vouchers through a health app). Free Financial Advisor service (includes savings, mortgage, debt & pension advice). Flexible benefit scheme (up to £900 p/a) – you have access to the following optional benefits: Buy or Sell annual leave. Basic 25 days annual leave p/a increasing by length of service (up to 30 days). Cycle to work. Retail Vouchers & Discount Scheme. Car Benefit scheme. Health Cash Plan – facility to claim cashback for dental, optical and physiotherapy costs alongside wellness services. Annual Health Screening (BUPA). The Values Innovation – we are creative and fearless in our work. Accountability – we take ownership of our work and lead from the front. Teamwork – we collaborate widely and build supportive environments. Thrives Approach Thrive is an exciting place to work. We challenge ourselves and others to deliver results and think differently. We share positive experiences and messages with trust and respect at the core of every relationship. Our leaders adopt a coaching and mentoring approach – enabling and empowering others to deliver. We embrace change and encourage a strong focus on positive outcomes. We value agile working arrangements from our offices in Apsley Hertfordshire and we pride ourselves on looking after our colleagues by offering progressive careers and a full range of modern continue to grow as an organisation and aim to attract the very best people. Thrive homes are committed to fostering cultivating and preserving a culture of diversity, equity and inclusion. This commitment is at the core of our understanding the importance of different voices, experiences, perspectives and backgrounds. We actively encourage all applicants that are suitable for the role from diverse career paths and backgrounds and from all sections of the community. As committed members of Inclusive Employers and a Disability Confident Committed employer we remain steadfast to a fair recruitment process. If you have any accessibility needs and require reasonable adjustment please contact us. Specific roles at Thrive are subject to a basic DBS check. Key Skills Databases Inventory Control Law Enforcement Warehouse Experience Computer Literacy Business requirements Sharepoint Training & Development Property Management Public Speaking Supervising Experience Stocking Employment Type: Full‑Time Experience: years Vacancy: 1 #J-18808-Ljbffr