Customer Delivery Driver

Customer Delivery Driver – Salford Extra Join to apply for the Customer Delivery Driver – Salford Extra role at Tesco. Our Customer Delivery Driver rate of pay starts from £13.35 an hour; this increases to £14.56 for stores inside the M25. Additional payments may also apply depending on location. It's our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you'd like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you. The table shows the periods of time in the week we'd like you to be available to work - the availability windows. We will schedule your contracted hours within these times, and you'll have 3 weeks' notice of exactly when your shifts will be. Availability windows:Wednesday: 19:00–23:00Friday: 07:30–12:30Saturday: 07:00–19:00 Customers are at the heart of everything we do. As the face of Tesco out on the road, we deliver from Lands&apost;End to John O'Groats. Our Delivery Drivers get the opportunity to meet and talk to different customers in their homes every day. That&sapos; why this role is about more than just driving: it&sapos;t about helping others and delivering great service with a smile. It&sapos;t hands‑on, physical and full of variety. No two shifts are ever the same and customers look for help in all kinds of different ways. For most of the day you’ll feel like your own boss, delivering to your customers, but there is always a team of Managers and colleagues back at base ready to support you when you need them. Responsibilities Ensure the van and trays are clean and kept tidy/organised. Leave the back yard clean, tidy and clear of rubbish, and pick up litter as you see it. Ensure trays are washed as part of the tray wash process. Load the van as required and check the van for roadworthiness. Talk to the customer about any changes to their order, including short‑code items and substitutions, offering a refund for anything they are unhappy with. Take care of products/deliveries as if they were your own. Explain to the customer that they will not be charged any more for their substitutions. Deliver during the customer’s time slot. Call the customer before arriving at their property if early. Call the store/centre if running 30 or more minutes late. Qualifications Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers. Be warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say "Thank you." Act quickly to respond to the changing needs of our customers and embrace change within the store. Be energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for you. Share ideas with your Manager and other colleagues on how you can improve our store for customers. Hold a valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points. Benefits Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays). Request flexible working from day one. Get 10% off and 15% at payday weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home. Access to free wellbeing services with a range of resources to support your mind, body, and life. Life cover of five times your pay and an award‑winning pension with matching contributions up to 7.5 %. Benefits to suit you – choose what you use, from discounts and shares to cycle‑to‑work schemes. Uniform provided and policies to support you for all of life’s moments, big and small. About Tesco Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move. Our core purpose is "Serving our customers, communities and planet a little better every day." Serving means more than a transactional relationship; it means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet. Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we are a place where everyone’s welcome. We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love, others are going through life‑changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. We are proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here. We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines and spirits, counters, bakery and driving roles. On occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview. For more information about us please visit https://www.tescoplc.com. #J-18808-Ljbffr