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Network Support Engineer
2 weeks ago
An established technology company is looking for a driven and enthusiastic Network Support Engineer to join their Network Operations Centre (NOC). This is a fantastic opportunity to gain hands-on experience supporting and implementing a wide range of network infrastructure solutions for a varied client base.
Key Responsibilities:
* Deliver first-line support for network infrastructure, including configuration and installation of routers, switches, firewalls, load balancers, VPNs, and QoS.
* Monitor network systems to maintain performance and ensure uptime.
* Own support cases and manage them through to resolution with professionalism and efficiency.
* Contribute to the design, implementation, and maintenance of networks to meet service level agreements and client needs.
* Produce detailed configuration documentation and implementation plans to support smooth project delivery.
* Assist with pre-sales activity, pre-build setup, and on-site support where necessary.
* Uphold a high standard of customer service and maintain strong relationships with clients and team members.
What You'll Need:
* At least 3 years' experience delivering WAN and LAN solutions using technologies such as Fortinet, Cisco, or Juniper.
* CCNA certification (or equivalent knowledge).
* Familiarity with tools such as PRTG and Visio for monitoring and documentation.
* Hands-on experience with routing protocols like OSPF and BGP.
* Ability to design and plan network deployments, including basic network diagrams.
* Based within a commutable distance of Guildford and access to personal transport.
Desirable Skills:
* Experience with VMware is a plus.
* Clear and confident communication skills.
* Strong teamwork with a proactive mindset.
* Interest in identifying opportunities to improve service delivery or enhance client solutions
