Application Support Specialist
2 weeks ago
Get AI-powered advice on this job and more exclusive features. Job Summary We are seeking an Application Support Specialist to join our dedicated team, providing first‑line and second‑line support for our radar‑based systems and software solutions used in mission‑critical applications. You will ensure that customers receive timely and effective resolutions for both hardware and software issues, helping to maintain the reliability, performance, and integrity of our solutions in the field under all conditions. You will also carry out root cause analysis, provide clear technical documentation, and support continuous improvement efforts. A Bit About Us We're a top‑notch innovator and award‑winning designer of radar solutions used in the commercial sector. Our ground‑breaking technology is utilised by clients all over the world. All our cutting‑edge solutions are designed and developed by our in‑house R&D teams. Our parent company Halma plc is a global group of life‑saving technology companies. Our collaboration ensures we can continue to deliver the most advanced safety and security solutions in the market solidifying our mantra of ‘Safety is everything’. Locations South Oxfordshire – One at our Grove facility located in the newly developed Grove Business Park, and another in Ardington, less than 10 minutes away from Reading, Swindon, Newbury and Oxford. The Role Provide timely, thorough, and accurate resolutions to incidents reported by our customers. Classify support tickets, collect pertinent information, investigate, triage and resolve customer issues. Maintain a sense of ownership of the issue throughout its lifecycle. Create and curate FAQs and support Guides. Develop and maintain sufficient in‑depth technical knowledge of our bespoke Software applications. Use a variety of software tools to accomplish support tasks and resolve customer issues. Competences Self‑starter, interest in learning Takes ownership of issues Customer focused Attention to detail. Excellent verbal and written communication skills Ability to liaise confidently with the customer in a high‑pressure environment Knowledge & Experience A minimum of 2 years’ experience working in a customer facing role supporting complex business solutions, ideally those that involve an element of hardware Understanding of IT systems, IP networks, network equipment operations, Windows and/or Linux operating system and typical command line diagnostic tools such as SSH, telnet and trace route Experience of working within a Microsoft environment (Windows, Office, etc.) Experience of working with helpdesk support systems to the management of customer issues. Right to work within the UK Benefits Flexible working with the option of working a 9‑day fortnight – meaning you get every other Friday off work, in addition to 25 days annual leave Buy/sell holiday scheme Parental leave up to 14 weeks full pay Cycle 2 work scheme Electric vehicle car scheme Company shares scheme 5% employer pension contributions GP24 which gives you the option to have a phone/video consultation with a GP at a time and day that suits you YuLife app that rewards you for daily activities which you can redeem as vouchers, discounts or charity donations Gym discounts Referral scheme Employee Assistant Programme Our Values EXCELLENCEPROGRESSIONCOLLABORATIONCUSTOMER We are always looking for the right people so, even if you don’t feel that you tick every box, if you feel that the role and the company would be a good fit for you then please get in touch with us. #J-18808-Ljbffr
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