Fraud Team Leader

Fraud Team Leader, Zopa Bank Be among the first 25 applicants. Hello there. We’re Zopa. We started our journey back in 2005, building the first ever peer‑to‑peer lending company. In 2020 we launched Zopa Bank – a bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance, putting people front and centre and empowering everyone to aim high, every day. Working Pattern This is a hybrid role, with the team working in the office three days a week. Your working week will consist of 7.5‑hour shifts scheduled between 8:00 am and 8:00 pm, Monday to Friday. You will also be required to work one weekend day every other week, from 9:00 am to 5:30 pm, remotely, and receive a day off during the week in lieu. Additionally, you will work on two bank holidays per year, for which you will receive time off in lieu. A Day In The Life Monitor team performance by reviewing daily KPIs for all specialists and providing support throughout the day. Review and approve complex cases, offering clear rationale and escalating when necessary. Act as a point of contact for the fraud team, supporting new joiners and coordinating training with the Senior Fraud Specialist/competent team member. Manage and run weekly team meetings with the Fraud Manager. Support the Fraud and Senior Fraud Managers on additional tasks and project work. Ensure investigations align with internal policies, regulatory requirements, and industry best practices. Stay informed on emerging payment fraud typologies, especially those exploiting digital platforms and social engineering. Support audits and regulatory reviews by providing documentation and insights into fraud‑related investigations. Assist with process implementation, working closely alongside other stakeholders from across the business. Manage the annual leave and sickness calendar on Bamboo, coordinating with other Fraud Team Leaders and planning the weekend working rota on Teams. Take escalated calls from Fraud Specialists, offering further support and advice for our customers. Hold monthly one‑to‑one sessions with Fraud Specialists. Respond to feedback received from other operational areas, such as QC results, complaints, and customer service feedback. Assist the Fraud Manager with any other tasks they may need support on. About You Proven leadership experience in fraud operations, preferably within a fintech or digital bank. Strong working knowledge of fraud typologies. Up‑to‑date understanding of Fraud & AML laws and PSR regulations. Experience using fraud monitoring tools and case management systems. Strong communication and interpersonal skills – able to influence, support, and challenge when needed. Adaptable in a fast‑paced, quickly changing environment. Some understanding of disputes and chargebacks. A team player who acts with integrity and treats customers and colleagues with respect. A self‑starter. Strong experience in managing a team and setting expectations. Bonus Points For Familiarity with machine learning‑driven fraud detection systems, such as Feature Space and Lexis Nexis. Experience with intelligence‑sharing networks or industry working groups. Diversity Statement Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities and have a DE&I forum that empowers Zopians to make a difference. If you require any reasonable adjustments, please let us know. Hiring Process We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgement. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. #J-18808-Ljbffr