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Field Services Engineer

3 weeks ago

Bridgwater, Somerset, United Kingdom Connexa IT Recruitment Full time

Field Service Engineer / Helpdesk Support – MSP Experience Required

Job Type: Full-Time

Salary: Competitive, based on experience

We are looking for a Field Service Engineer / Helpdesk Support professional with Managed Service Provider (MSP) experience to join our growing team. This role involves both remote and on-site support, ensuring that clients receive expert assistance with their IT systems.

Key Responsibilities:

  • Provide remote and on-site IT support to clients, resolving technical issues efficiently
  • Diagnose and troubleshoot hardware, software, and networking problems
  • Install, configure, and maintain IT infrastructure, including servers, desktops, and network equipment
  • Manage user accounts, email, and access permissions in Microsoft 365 and Active Directory
  • Deliver outstanding customer service and ensure high levels of client satisfaction
  • Document all support requests, troubleshooting steps, and resolutions in the helpdesk system
  • Assist with IT project deployments, migrations, and upgrades
  • Work closely with internal teams to escalate and resolve complex technical issues

What We're Looking For:

  • Experience working at an MSP is essential
  • Previous experience as a Field Service Engineer handling client site visits
  • Strong knowledge of Microsoft 365, Windows Server, and Active Directory
  • Familiarity with networking concepts (firewalls, VPNs, switches, routers)
  • Ability to work independently and manage multiple client requests
  • Excellent problem-solving and communication skills
  • Strong customer service mindset with a proactive approach

What We Offer:

  • A dynamic and fast-paced work environment
  • Opportunities for professional growth and certifications
  • Competitive salary and benefits package
  • Exposure to a wide range of IT environments and technologies

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Information Technology

Industries: Staffing and Recruiting

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