Fintech CS Team Lead

1 week ago


Bristol, United Kingdom CRS Full time

A mission-led fintech company in Bristol is seeking an experienced Customer Support Team Lead. This role requires management of a remote team while ensuring outstanding service and compliance with company policies. You will develop and mentor the team, manage KPIs, and design CRM strategies. The ideal candidate will have experience in a fast-paced fintech environment and be comfortable with high consumer query volumes. This is a full-time position with some travel necessary to Bristol and London.
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