Savings Solutions Support Lead

Join to apply for the Savings Solutions Support Lead role at Paragon Banking Group PLCOverview: Paragon Banking Group is a Platinum Investors in People employer and an award-winning UK bank focused on growth. We serve savers and businesses across the UK and aim to help them achieve their ambitions and build a sustainable future. If you’re an experienced Savings Solutions Support Lead looking for an opportunity to grow in a friendly environment, we’re looking for you. We’re flexible, inclusive, committed to wellbeing, and focused on your potential.What You’ll Be DoingOversee the day-to-day operations, stability, performance, and security of Savings’ applications, leading proactive improvements to support and monitoring processes.Act as the key escalation point for incidents and problems, restoring service quickly, driving root-cause analysis, and ensuring stakeholders are kept informed to prevent repeat issues.Work with the Delivery Manager, Product Owner, Technical Leads, and third-party providers to align resources, releases, and service goals as part of a “one team” approach.Mature support processes and documentation, ensure effective monitoring and alerting, and use service metrics and trends to drive targeted improvements.Balance customer impact, risk, and value in decision-making, working with the Risk team to meet frameworks and prioritising the backlog for resilient, efficient delivery.About YouTechnical and leadership expertise in supporting and managing IT applications, especially within financial services and mobile environments, ensuring robust and secure operations. (low code platform experience preferred)A proactive, improvement-focused mindset—constantly seeking ways to enhance support processes, monitoring, and communications for better service outcomes.Strong collaboration and communication skills, building effective partnerships across IT, business teams, and third-party providers to drive operational excellence.Critical thinking and structured technical problem-solving, using data and trends to identify root causes, resolve issues, and deliver sustainable improvements.A commitment to team development and Paragon’s values, supporting colleagues to contribute effectively, fostering a culture of learning, and maintaining high standards of customer care and compliance.Even if you don’t meet all the criteria, we encourage you to apply. We value diversity and are excited to hear from passionate individuals. If you’re ready to contribute to the team, please apply.Further information on the role can be found in the Purpose and Performance Profile (PPP), downloadable on this page.Working hoursIdeally West Midlands based with office working based on current need with a minimum of 1 day a week. Remote candidates will be considered though.InclusionAs a Disability Confident Employer, we want to ensure vacancies are accessible for everyone. If you have a disability, long-term health condition or are neurodiverse and need adjustments during recruitment please contact our recruitment team.About UsWhat can we offer you?Generous Holiday Allowance: Starting from 25 days and rising to 30; birthday, Christmas Eve, and New Year’s Eve off, with buy/sell options for up to a week of leave.Share Save Scheme: Opportunity to buy Paragon shares at a discounted rate.Profit Related Pay: Eligible employees receive a share of annual profits.Pension Plan: Paragon contributes up to 10% of your salary to your pension.Family Friendly policies: Enhanced parental pay and paid time off for fertility treatment.Employee Discounts: Discounts on entertainment, travel, shopping, motoring, and more.Volunteering Day: One day per year to volunteer for causes you care about.Life Assurance and Personal Accident Cover.Be flexibleWe support flexibility in how and where we work, with hybrid working between office and home.Be yourselfAs an equal opportunities employer, we value diversity and inclusion. Our Equality, Diversity and Inclusion Network meets regularly to share challenges, experiences, and ideas to build a more equal, diverse, and inclusive business.Be heardWe listen to your perspective through our People Forum and regular employee surveys to influence our future.Be wellWe provide resources to support wellbeing, including a digital GP service via our Employee Assistance Programme, access to our Wellbeing team, and Vitality at Work membership discounts.Be betterWe want you to reach your potential and, as a Platinum Investors in People employer, develop via a personalised plan with your manager.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionSales and Business DevelopmentReferrals increase your chances of interviewing at Paragon Banking Group PLC by 2x #J-18808-Ljbffr