HR Shared Services Specialist

HR Shared Services Specialist - Benefit OperationsHR Shared Services Specialist - Benefit OperationsUnited Kingdom - Uxbridge Human Resources RegularJob DescriptionAt Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.Job DescriptionIn this role you will join a fast-paced HR Shared Services team responsible for the day-to-day management of employee benefits administration management including processing transactions for employee separations and HR-related inquiries. However, working with and supporting team members in other global regions will occur. This role will manage individual cases and engage internal stakeholders (Management, Legal, Employee Relations, Human Resources, Payroll, Finance, etc.) as required.We are looking for a candidate who is enthusiastic about their career in Human Resources, enjoys helping employees find answers to their HR related questions, and is interested in continuing to build upon their knowledge across all HR functions. A successful team member will be extremely detail oriented, flexible with continuous process/system changes, possess a problem-solving mindset, and enjoys creating order from ambiguity.Essential Functions:Responsible for analyzing and answering escalated and complex HR-related queries and acts as liaison with contacts including local HR, COEs and other key stakeholdersServe as an escalation for tier one (first line employee support) for questions from employees, manager, executives and HR colleagues regarding HR procedures, processes and policies, with global consistency and local applicabilityProactively maintain and administer accurate and timely HR data in the global HR System; input, update and reconcile data as required to ensure information is current and accurate.Provide support for a range of HR administrative processes supporting the employee lifecycleManage benefits related administration throughout the employee lifecycleWork with data, report on our plans, investigate and reconcile discrepanciesCraft, document, and maintain benefit administration processesKnowledge of EMEA benefits experienceUnderstanding of standard regulations and compliance practices related to Benefit PlansActively build and develop the HR knowledge base to help employees quickly and easily find answers to their questions via self-service.Partner with other regional HR Shared Services teams to standardize, streamline and globalize HR business processes.Lead efforts to document, simplify and standardize HR business processes specific to the EMEA region.Suggest and participate in the development of HR Workday enhancements to enhance employee experience with the HR system.Proactively document new processes and or update missing steps within process documents, as needed.Proactively update business processes and process documentation to ensure accuracy, relevance, and consistency.Participate in ad hoc HR projects as directed by the HR Shared Services leaderKnowledge, Experience, and Skills:Possess a strong customer service orientation while maintaining a high level of integrity and confidentiality with each interactionKnowledge of HR policies, practices, procedures, laws, and system toolsStrong communication, organizational, collaboration, documentation, and presentation skillsData analysis skills, including strong excel skills such as pivot tables and v-lookups (preferred)Innovation, analytical, and creative critical thinking skillsProven ability to manage confidential informationExperience documenting business processes in a visual format (MS Visio preferred) as well as writing detailed business process documents for referenceExperience leading business process improvement activitiesAbility to prioritize workload to complete assigned deliverables within the allocated timelineProven experience leading business process improvement activitiesClear evidence of effective decision making and judgment in day-to-day activity and stakeholder managementInitiative-taking can-do attitude with ease at taking ownership of complex task or issuesBasic Qualifications:Extensive HR or HR Shared Services experienceExperience in using HR Systems especially WorkdayStrong verbal, written interpersonal, and telephone communication skills are requiredMust possess strong Microsoft Office skillsExperience with case management tools (especially ServiceNow) is highly desiredPreferred Qualifications:A minimum of two years of experience handling HR requests for EE data and benefits administrationCustomer Service experience is preferredGilead Core Values:• Integrity (Doing What’s Right)• Accountability (Taking Personal Responsibility)Equal Employment Opportunity (EEO)It is the policy of Gilead Sciences, Inc. and its subsidiaries and affiliates (collectively "Gilead" or the "Company") to recruit select and employ the most qualified persons available for positions throughout the Company. Except if otherwise provided by applicable law, all employment actions relating to issues such as compensation, benefits, transfers, layoffs, returns from layoffs, company-sponsored training, education assistance, social and recreational programs are administered on a non-discriminatory basis (i.e. without regard to protected characteristics or prohibited grounds, which may include an individual’s gender, race, color, national origin, ancestry, religion, creed, physical or mental disability, marital status, sexual orientation, medical condition, veteran status, and age, unless such protection is prohibited by federal, state, municipal, provincial, local or other applicable laws). Gilead also prohibits discrimination based on any other characteristics protected by applicable laws.For Current Gilead Employees and Contractors:Please apply via the Internal Career Opportunities portal in Workday.Share:Job Requisition ID R0046773Full Time/Part Time Full-TimeJob Level AssociateClick below to return to the Gilead Careers siteClick below to see a list of upcoming eventsClick below to return to the Kite, a Gilead company Careers site #J-18808-Ljbffr