Automotive Programme Manager

Job Title: Automotive Programme Manager Location: Farnborough / Hybrid Salary: Competitive with a generous bonus + Company Car Job type: Full time, Permanent Working Hours: 40 Hours Per Week Application Deadline: 31.01.2026 About Us At The Retail Performance Company (rpc), we support and partner with our clients to deliver exceptional customer experiences. From strategy and customer journey design to data‑driven insights and people development, we provide end‑to‑end solutions that transform businesses and create lasting value. Our mission: to empower people and organisations to deliver outstanding customer experiences every day. The Opportunity We’re looking for a Programme Manager with strong automotive aftersales experience to lead the delivery of key initiatives, including Accessories Sales, Service Retention, and E‑commerce development. Role involves: Tracking performance, generating insights, and working closely with internal teams and dealer networks. A solid understanding of aftersales operations and emerging digital trends is essential. Lead and provide coaching for members of the team to ensure effective performance and target achievement at all levels. This will encompass from supporting new processes and adapting to business priorities, to supporting specific teams within the programme to improve results including training needs identification. Regularly align with key stakeholders within the client organisation on relevant performance metrics, related initiatives, and support topics. Excellent client relationship management skills are a must. Lead review meetings with the team’s data reporting analyst on performance metrics and ways to improve business results. Ability to interpret dashboard data and KPI metrics to interpret monthly reports, as well as find ways to keep improving the performance dashboard. Identify novel opportunities to enhance team output of sales and customer retention performance within the retailer network and through direct channels. Compile best practices related to key customer support topics and develop innovative business development initiatives. Lead advise the client team on performance strategy and potential process improvements. Provide dynamic project management and stakeholder alignment for ongoing projects and developments. Coordinate and lead periodic programme meetings to monitor performance and action plans progress. Ability to communicate clearly and elevate effectively is key. Note: Automotive experience is essential. Aftersales experience is highly desired but not essential as training can be provided. About You Automotive industry experience is essential. Preferably Aftersales experience. Experience in business development desired. Project management and coordination experience. Previous consulting experience. Strong communication and stakeholder management skills. Education Bachelor degree in business or related preferred. Language Skills And Licences English (native level C2) Full UK Driving Licence Why Join Us? Competitive Salary with Generous Bonus Private Healthcare Medical Cash Plan Life Assurance We do not sponsor visas. Applicants must be eligible to work in the UK. Please click APPLY to submit your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Customer Success Manager, Client Relationship Executive, Automotive Aftersales, Automotive Sales Support Manager, Customer Sales Support, Automotive Account Executive, Aftersales Account Manager, Sales Project Manager, Sales Support, BDM, Business Development may also be considered for the role. Seniority Level Mid‑Senior level Employment Type Full-time Job Function Project Management and Information Technology Industries Advertising Services #J-18808-Ljbffr