Resident Services Assistant
6 days ago
Join to apply for the Resident Services Assistant role at Homes for Students Base pay range Are you ready to make your mark on the vibrant world of student accommodation? Are you passionate about providing exceptional customer service? If so, we have an exciting opportunity for you to join our team at The Recording Rooms as a Residence Services Assistant working 20 hours per week, Wednesday - Friday. At Homes for Students, we are dedicated to creating a positive and supportive environment for our students. We value integrity, being a force for good, supporting one another, and fostering connections. As a Resident Services Assistant, you will play a vital role in upholding these values and putting students first. In this role, you will provide a warm and friendly meet and greet service, reception support, and help desk assistance. You will also contribute to various back‑office functions, providing administrative support to the operations team and General Manager. You will support open days, intake days, and departures and assist students, visitors, and external contacts on a day‑to‑day basis, ensuring a seamless and enjoyable experience for all. As the ideal candidate, you will excel at delivering cheerful and attentive reception services to students and visitors, consistently maintaining the highest standards of customer care. You will act as a role model for excellent service delivery, inspiring others through your dedication and professionalism. Your responsibilities will include handling customer and visitor inquiries via email, website, telephone, and in person, providing accurate and appropriate advice and information. You will operate a professional help‑desk and telephone service, promptly and helpfully responding to student queries. To succeed in this role, you should possess excellent IT skills, exceptional customer care abilities, strong communication and interpersonal skills, an understanding of and ability to meet the needs of students, and the ability to stay organised in a busy and diverse environment. As a skilled problem solver, you will be responsible for addressing and resolving any complaints that arise. Person Specification Exceptional customer service skills, always displaying a helpful and patient attitude Experience using Microsoft Office software Quick and efficient learning ability Proficient in presenting information accurately, professionally, and appropriately Experience prioritising workload to meet competing deadlines without close supervision Team player with a flexible approach Previous customer service experience is desirable What's on offer Generous holiday package of 25 days, plus bank holidays, to recharge and enjoy life outside of work Access to a range of exclusive retail discounts to make your money go further Take your special day off Enjoy your birthday with a well‑deserved break from work Stay active and eco‑friendly with our cycle‑to‑work scheme Make a difference in the community with 2 charity days per annum Opportunity to work towards a nationally recognised qualification At Homes for Students, we believe in equal opportunities and inclusivity. We are proud members of Inclusive Employers, and we value the growth and learning that comes from a diverse team. We encourage applications from candidates of all backgrounds and communities, and we are open to discussing any reasonable adjustments you may require. Seniority level Entry level Employment type Part‑time Job function Other Industries Facilities Services #J-18808-Ljbffr
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Resident Services Assistant
6 days ago
Birmingham, United Kingdom ourHRpeople Full time**RESIDENCE SERVICE ASSISTANT - SHERBORNE PLACE, Birmingham** **Immediate start available** **ABOUT US** ila (I live around), is an emerging Build to Rent property management company, real estate investor, developer, and operator with a Build - to-Rent residential portfolio of over 3,800 homes. We celebrate all that is great about city centre living and...
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Resident Services Assistant
2 weeks ago
Birmingham, United Kingdom John Lewis Partnership Full time**About the role**: Would you like to be the welcoming face and go-to problem-solver at the heart of our vibrant Build to Rent community? Imagine being the first smile our residents, their guests, and contractors and couriers encounter. You'll be the key to crafting that exceptional first impression that truly lasts. We're not just about service; we're...
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Resident Services Associate
1 week ago
Birmingham, United Kingdom Dandara Living Full timeDandara Living are looking for Resident Services Associate to support the Senior Resident Services Associate on the day-to-day operations of our Build to Rent development. This role is part of the Resident Services Team on site, responsible for the customer experience for all contact residents and their guests have with Dandara Living and our scheme. If...
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Resident / Guess Service Supervisor
6 days ago
Birmingham, United Kingdom Switch Hospitality Full timeAre you passionate about hospitality and delivering magic guest service? This is something that all employees at Switch Hospitality Management have in common. It is their dedication to creating a home away from home atmosphere that keep our guests coming back to stay. Our wide range of employee benefits and personalised training and development plans...
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Resident Service Coordinator
6 days ago
Birmingham, United Kingdom Savills Management Resources Full time**Purpose of the Role** To provide on-site property management services at Allegro Living build to rent development in the centre of Birmingham comprising of 603 units. Responsible for the delivery of a first-class customer experience and responsible for all front of house services including administration, compliance, events, liaising with all residents,...
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Resident Services Manager
1 week ago
Birmingham B, United Kingdom Ocasa Management Limited Full time £30,000 - £60,000 per yearJob title: Resident Services ManagerLocation: Midlands, UK (Base location will be Birmingham)Contract: Permanent, Full time, Working Pattern: See additional informationReporting to: Resident Services Team LeaderCompany OverviewOcasa Homes is not your typical property management company - we're redefining how residential properties are managed in the UK....
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Resident Officer
2 weeks ago
Birmingham, United Kingdom Dawson Housing LTD Full timeAs a Resident Officer you will support Dawson Housing in the provision of an efficient and effective resident engagement service, whilst supporting residents to comment on and participate in improving service delivery. You will also ensure the service is responsive and customer oriented and that resident Care, Support and Supervision are as effective as...
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Resident Services Manager
1 week ago
Birmingham, United Kingdom Ocasa Full timeJob title: Resident Services Manager Location: Midlands UK (Base location will be Birmingham)Contract: Permanent Full time Working Pattern: See additional informationReporting to: Resident Services Team LeaderCompany OverviewOcasaHomes is not your typicalproperty management company - were redefining how residential properties are managed in the UK....
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Resident Services Manager
5 days ago
Birmingham, United Kingdom Ocasa Full timeJob title: Resident Services ManagerLocation: Midlands, UK (Base location will be Birmingham)Contract: Permanent, Full time, Working Pattern: See additional informationReporting to: Resident Services Team LeaderCompany OverviewOcasa Homes is not your typical property management company - we're redefining how residential properties are managed in the UK....
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Resident Services Coordinator
2 weeks ago
Birmingham, United Kingdom Concept Housing Association Full timeWe have a fantastic opportunity for a Resident Services Coordinator (Housing) to join us to provide a responsive and effective service to influence, engage, listen and assist in activities relating to residents and wider community engagement. You will build and maintain effective relationships with residents, stakeholders, charities, regulators, providers,...
