Team Leader
2 weeks ago
Overview Department : Customer Contact Centres Salary : Basic £27,000.00 plus bonus, with OTE of £43,500.00 (Capped) Location : Contact Centre Newcastle Reporting To : Contact Centre Manager Responsible For : Customer Advisors Working With : Dealership Teams, Contact Centre Colleagues Role Summary We are seeking a dynamic and motivated Team Leader to join our Customer Contact Centre at Lookers. This role focuses on driving sales and bookings while delivering an exceptional customer experience in line with Lookers’ brand standards. You will lead, coach, and develop customer advisors, ensuring high performance, adherence to processes, and a supportive team culture. Main Responsibilities Processes and Procedures: Manage team KPIs, QA sessions, and performance improvements. Conduct monthly 1:1s, oversee onboarding, training, and HR processes, and ensure delivery of high-quality customer service. People and Culture: Foster a positive, inclusive, and collaborative environment. Build strong relationships with colleagues and dealership teams. Customer Experience: Ensure SLAs are met, including 95% answer rates, rapid response times, and customer satisfaction. Technology: Effectively use Lookers’ systems to drive efficiency and identify opportunities for improvement. Key Performance Indicators 10% YoY sales and bookings improvement High quality of leads, call standards, and adherence to manufacturer SLAs Requirements Strong leadership, communication, and organisational skills. A passion for customer service and the ability to coach, motivate, and develop a high-performing team. Join us in creating a centre of excellence at Lookers. Apply today #J-18808-Ljbffr
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Team Leader
1 week ago
Newcastle upon Tyne, United Kingdom SSP Full time**Team Leader** Team Leader at Millie's Cookies - Newcastle Blackett **Bridge, Eldon Square Centre** **Pay rate **£10.41 p**er hour.** You may be wondering who are SSP? Well, we’re one of the best kept secrets in Hospitality and Retail. You may not know us by name, but you will know us from our brands. We are the leading operator of restaurants, bars,...
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Team Leader
1 day ago
Newcastle upon Tyne, United Kingdom Fusion Lifestyle Full timeWe are now hiring Team Leaders at The City Baths, Newcastle. Are you looking to develop in your Leisure Career? Do you have transferable skills and are you looking to work in a rewarding industry that brings health and wellbeing to your community? Then we have the role for you! Who We Are: Fusion Lifestyle has the mission to bring health and wellbeing to...
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Team Leader
5 days ago
Newcastle upon Tyne, United Kingdom Creams Franchising Ltd Full timeWe are looking to recruit**Team Leaders/Supervisors**for our Creams Café in Newcastle. As a Team Leader/ Supervisor you must be flexible and available to work a variety of shifts that will include some Weekend and late evening shifts. **Previous experience in a supervisory role in a café style or Quick Service Restaurant business is required**; you must...
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Team Leader
1 day ago
Newcastle upon Tyne, United Kingdom Swanton Care Full time**Vacancy**: **Team Leader (Full Time)** **£10.70 per Hour. S**alary: £22,256 per annum** **Location: Newcastle upon Tyne (Lynnwood Avenue Residential Service)** **Every Moment Matters** Benefits: Full induction process, outstanding training opportunities, development and career progression, opportunities to gain recognised qualifications, free DBS...
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Team Leader
5 days ago
Newcastle upon Tyne, United Kingdom Charles Hunter Full timeI am looking a Team Leader or senior support worker who has experience overseeing a team in adult social care. You will be working for a specialist organisation who provide supported living to those with Mental health conditions, Learning Disabilities and challenging behaviours. On offer as a Team Leader, you will receive: - Pay rates of **£11** on...
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Team Leader
2 weeks ago
Newcastle upon Tyne, United Kingdom KFC Newcastle - Northumberland Street Full time**CAN YOU FOLLOW IN THE COLONEL’S FOOTSTEPS?** Here’s a bit more on what you can expect from the job and some of the important experiences that can help you show you’ve got what it takes to make the Colonel proud As a **Team Leader** you will be “wingman” or woman to the **Restaurant General Manager (RGM)**. You’re an authentic brand ambassador...
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Team Leader
7 days ago
Newcastle upon Tyne, United Kingdom Card Factory Full timeJob Introduction **Location:Eldon Square 25 -27 High Friars NE17XG** **Contracted Hours Available:10** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational...
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Team Leader
3 days ago
Newcastle upon Tyne, United Kingdom Card Factory Full timeJob Introduction **Location: Kingston Park Unit 8** **Contracted Hours Available: 10** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our...
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Team Leader
1 week ago
Newcastle upon Tyne, United Kingdom Card Factory Full timeJob Introduction **Location: Belvedere Retail Park** **Contracted Hours Available: 16** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our...
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Team Leader
3 days ago
Newcastle upon Tyne, United Kingdom Card Factory Full timeJob Introduction **Location: Newcastle Northumberland Street** **Contracted Hours Available: 16** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational...