Funeral Service Specialist Level One

OverviewPosition: Funeral Service Specialist - Level OneLocation: J C Clarke & Son Funeral Directors, HooleJob Type: Part-Time, 19.82 hours per weekSalary: £13,264.34 per annumWe\'re looking for an empathetic and well-organised individual to join our team at J C Clarke & Son Funeral Directors, Hoole as a Funeral Service Specialist (Level One). You\'ll be the first person families speak to, offering reassurance and support while ensuring every detail is handled with care and professionalism.Based at our branch in Hoole, you\'ll take pride in the day-to-day running of the branch, supporting families, ensuring high standards, and building trusted local relationships. To become the arranger of choice in your community, you\'ll also be trained to provide guidance on Funeral Plans and support with ceremonial duties when required.Why This Role Matters... Being a Funeral Service Specialist means playing a central part in one of life\'s most significant moments. You\'re often the first person a grieving family turns to, and your presence can shape how they remember the most difficult of days.ResponsibilitiesSupporting families with empathy, professionalism, and attention to detailArrange funerals that meet family wishes, cultural practices, and legal requirements - arranging funerals with clarity, compassion and precision, offering all relevant productsOversee day-to-day branch operations, including administration and presentationLiaise with suppliers such as ministers, celebrants, and floristsLead chapel visits, as required, supporting the families with their requestsTake accountability for raising awareness of funeral plans and contributing to plan sales within the branchRepresent the branch in the local community and contribute to outreachTrain in Funeral Conducting to assist with ceremonial duties during peak timesUphold Dignity\'s standards of professionalism, care, and serviceSkills and KnowledgeCompassion, calmness, and empathy in emotionally sensitive situationsCommunication, organisation, and administrative skills - confident with legal paperworkConfident working independently, with branch-level responsibilityComfortable in settings where the deceased may be resting, including chapel visitsWillingness to work flexibly (including weekends/on-call if needed)A Full UK Driving Licence (desirable, not essential) - Ability to travel to client homes and local branches is importantExperience in customer service, care, or admin (beneficial - complete training is provided)What We OfferProfessional development: A comprehensive induction plan and the opportunity to complete in-house development programmes to set you up for success or to pursue a qualification through our apprenticeship programme.Commission Potential: up to £2,000.00 OTE per annumBonus Potential: Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements.Life Assurance Cover: Enjoy peace of mind with our life assurance cover, securing your family\'s future.Health & Wellbeing Programme: Benefit from an employee assistance programme that supports your health and wellbeing.Holiday Allowance: Start with a generous leave entitlement of 30-33 days per year, inclusive of Bank Holidays.Pension Scheme: Plan for the future with our contributory pension scheme, helping you save for a secure retirement.Next stepsTo join us in this role, click the \'apply\' button to submit your application, and a member of our Talent Acquisition Team will be in touch.About UsWe are Dignity, one of the UK\'s oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria across the country. From launching the UK\'s first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism. We are building the UK\'s leading end-of-life company. As part of the Dignity Group, we also operate Farewill, the country\'s most prominent will writer and one of the UK\'s top probate providers. Today, we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end-of-life care.FCA Statement The FCA regulates us so that some roles may be subject to background checks.Equality, Diversity and Inclusion We know that diverse teams make better decisions, and we welcome applicants from all backgrounds. If you need accessibility adjustments, please let us know.Any unsolicited submissions from agencies will be treated as direct applications from the candidate, and no fees will be payable.We reserve the right, depending on the number of applications received, to close or extend the closing dates for positions. We recommend submitting your application early.LNKD1_UKTJ #J-18808-Ljbffr