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IT Deskside Support Engineer

2 weeks ago

Slough, United Kingdom vertex-it-solutions Full time

Our client are a UK-based managed services business who are looking to onboard a qualified Deskside Engineer on a permanent basis at their telecommunications client's site in Slough, very close to Slough Station. Key Responsibilities To operate the Tech Bar and associated services To replace desktops, laptops and monitors as like for like and enabling a quick resolution with minimum inconvenience to the end user. To provide printer support (Docucare) Perform Break fix on all desktop equipment. To perform IMAC activities To ensure all drop ins / walk ups are logged on the ticketing system. Complete all allocated calls and maintain regular contact with call scheduler. To diagnose problems accurately using all the available resources and technical knowledge To provide timely, quality solution keeping the customer updated and escalating if required. Refer to relevant procedures to perform role. Ensure administration is satisfactory and up to date. To carry out other tasks as requested by Team Leader To perform floor walking proactive exercises At times there may be a requirement to work out-of-hours or at weekends for Project Work (Major IMAC projects, Office moves, mass upgrades) on a voluntary basis Feedback call quality issues to the designated call co-ordinator #J-18808-Ljbffr