Support Worker

Support Worker – Riverside Job Details Contract Type: Permanent Salary: £26,549.63 per annum (£27,722.51 per annum after 18 months of successful performance) Working Hours: 37.5 hours per week Working Pattern: 5 days a week of 7.5‑hour shifts, covering every other weekend; 0700‑1500 (Early), 1500‑2200 (Late), one 7.5‑hour day shift between 0800 and 1800 as required Location: The Victoria Project, Cambridge Job Title: Support Worker Seniority Level: Entry level Employment Type: Full‑time Industry: Non‑profit organization (social housing) Responsibilities Provide psychological‑informed and trauma‑informed support to vulnerable customers, helping them build life skills and independence. Co‑create bespoke support and move‑on plans with customers, family and other support providers. Organise and conduct regular reviews of support and risk plans, and respond to incidents or significant changes. Assist customers with day‑to‑day support and tenancy‑related matters. Identify and promote opportunities for employment, education and training, and signpost to external services (e.g., food banks). Support customers in becoming ‘tenancy ready’ and financially independent through budgeting and income maximisation. Manage medication procedures and support self‑management of medication. Lead group work and other support initiatives. Ensure safety by following safeguarding procedures, assessing risks and escalating appropriately. Record, update and maintain accurate customer information on the digital platform. Facilitate referrals and assess potential new customers. Assist with housing management duties, including income collection and tenancy support. Maintain a safe environment by reporting repairs, health and safety concerns, and preparing rooms. Resolve challenging situations sensitively, balancing individual needs with service safety responsibilities. Develop local partnerships to deliver a holistic range of support services. Carry out day‑to‑day administration and operational duties. Participate in team meetings, supervisions, reflective practice sessions and ongoing training. Travel to various properties within the defined area as required. Use the Lone Worker system when necessary. About You Experience working with vulnerable people and delivering structured support and risk management. Team player with a caring, empathetic, flexible and resilient can‑do attitude. Understanding of supporting vulnerable people, including those with lived experience of homelessness, or drug/alcohol addiction. Ability to work flexible hours, including outside normal office hours and lone working. Competent administrative and IT skills for reporting and communication. Why Riverside? Over 75,000 affordable residential and retirement homes across the UK, backed by 90 years of community revitalisation. Competitive pay, generous pension, 28 days holiday + bank holidays. Flexible working options. Investment in learning, personal development and technology. Wide range of benefits. Diversity and Inclusion at Riverside We are inclusive, valuing diversity in all its forms and fostering a respectful workplace. Riverside is a Disability Confident Employer and offers a Guaranteed Interview Scheme for disabled applicants who meet the minimum role requirements. Role Profile Support Customers: Psychologically informed approaches and trauma‑informed care to promote independence. Service Delivery: Facilitate referrals, assess new customers, contribute to housing management, maintain a safe environment, and perform lapses administration. Professional development: Regular training, developing skills, and undertaking duties in consultation with the line manager. Person Specification Essential Understanding of barriers faced by vulnerable and diverse customer groups. Experience delivering structured support and risk management. Team player with caring, empathetic, flexible, resilient attitude. Experience in resolving incidents positively. Initiative to make decisions confidently. Competent administrative and IT skills. Desirable Knowledge of psychological or trauma‑informed approaches. Experience in challenging settings, planning, prioritising and organising tasks. Knowledge of current benefit systems. Experience working in a care and support environment. About Us Riverside is one of the UK’s leading not‑for‑profit social housing and regeneration organisations, owning or managing around 75,000 homes. We are a leading provider of supported housing services, particularly for those affected by homelessness. Our Values and Behaviours Creating an inclusive environment where all individuals are respected, empowered and heard; fostering a workplace that embraces diversity and drives integrity, collaboration and community impact. #J-18808-Ljbffr