Digital Services and Systems Team Leader

2 days ago

Reigate, United Kingdom Reigate & Banstead Borough Council Full time

Overview Are you ready to make a real impact in shaping the digital future of local government? We're seeking a proactive and innovative Digital Services & System Team Leader to join our ICT department. This is a hands‑on team leader role, ideal for a self‑starter who thrives on driving digital transformation and operational excellence. Responsibilities Lead a team of three Business Improvement Analysts and three System Support Analysts. Develop and maintain a forward‑looking, agile business application architecture to support council services. Contribute to ICT strategy, ensuring compliance with national and local standards. Manage team resourcing, external partnerships and problem escalation; drive digital transformation initiatives, including service design, form building, and automation. Champion user‑centred design and accessibility across all digital services. Foster a culture of innovation, continuous improvement, and cross‑departmental collaboration. Evaluate proposals for new systems and enhancements, prioritizing based on ROI and strategic fit. Oversee the development of online forms using low‑code platforms (e.g. Granicus govService), HTML/CSS, and API integration. Support systems administration for both legacy and modern cloud platforms. Plan and coordinate software rollouts, including governance, training and change communication. Lead the adoption and rollout of collaboration platforms such as Microsoft Teams and SharePoint, and encourage their use to enhance productivity. Qualifications Proven experience in digital services, systems leadership, or ICT project management. Strong analytical, problem‑solving, and communication skills. Experience with digital transformation, automation, and user‑centred design. Ability to manage multiple priorities and foster cross‑functional collaboration. Commitment to continuous improvement and innovation. Local Government Reorganisation Reigate and Banstead Borough Council is part of the government’s plans for Local Government Reorganisation (LGR) scheduled to take place in April 2027. This means the current two‑tier system, where services are split between Surrey County Council and district and borough councils like Reigate, will be replaced with two unitary councils made up of East and West Surrey, which will handle all local services. Reigate and Banstead Borough Council will form part of the new East Surrey unitary authority. Although this may lead to some uncertainty for anyone considering a role with us, this process will take some time and during that time we still need to provide services. When local government is reorganised, most staff will transfer to the new council(s) which may offer additional opportunities for career development and variety as part of a larger organisation. Further information on LGR can be found here: Local Government Reorganisation (LGR) and Devolution | Reigate and Banstead. Benefits Competitive annual leave. 15% contribution towards the LGPS pension scheme. Access to discounts at local and high‑street stores. Salary sacrifice schemes including cycle lease scheme. 'Better' leisure centre membership. #J-18808-Ljbffr

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