Business Analyst

Imagine what it would be like to work for the UK’s leading tech developer to the UK’s biggest and best pubs and restaurants? From EPoS to loyalty, CRM to table bookings, stock control, recipe management and BI Reporting giving business critical insights – our tech includes everything an operator needs to run their hospitality business. What you’ll do Working within a team of cross‑functional software engineers, you will be responsible for ensuring their product is developed in line with the roadmap and strategy meeting customer needs and supporting our development teams. Taking business and customer needs into consideration, alongside the product owner you will help define and create features and user stories for the team to implement. You will work closely with business stakeholders and partners to ensure we understand the customer problem and work with the development team to ensure the solutions we develop address those needs. As a Business Analyst you will be able to analyse systems and business processes to help tease out the detail required for the changes that need implemented. Main Duties & Responsibilities Working with the delivery team and stakeholders to define, document and split features and user stories. Understand the customer problem and scope of work to ensure we are delivering high quality high value features to our customer without un‑needed scope creep. Become an expert in your product area and the go‑to contact for stakeholders and other teams. Contribute to and implement the product strategy and related commercial business cases. Undertake Business Analysis tasks to the required level of detail to support commercial business cases and their Software development team. Following Lean and Agile principles you will work closely with the delivery team and across the business. Evaluate client requests, end user insights, industry drivers, and competitor capabilities to identify enhancements. Evaluate regulatory changes to determine how they should be accommodated. Manage product roadmap priorities to ensure development work is prioritised. Collaborate with Sales and industry consultants on RFPs and sales initiatives. Collaborate with Marketing to effectively communicate value of product and overall solution. Working effectively with senior leaders and functional teams to ensure success of their product. Who you are You will enjoy a fast‑paced development environment where you can utilise your previous experience building software. You will have worked in an environment with Software as a Service products and those in the cloud. You will have excellent analysis skills to understand the business processes and how each system is integrated to inform the user stories and provide detail that is required. Excellent people skills with peers, seniors, subordinates and customers and comfortable negotiating through conflict. Possess a unique blend of business and technical savvy; a big‑picture vision, and the drive to make that vision a reality. They must enjoy understanding systems and how they work so that they can help deliver change to the necessary components. Ability to multi‑task, balancing the customer, product strategy and technical priorities required to deliver a competitive product. Additionally, the following skill areas would be advantageous Knowledge of EPOS systems/hospitality industry. Delphi programming. Experience working within Agile/scrum environments. Understanding of APIs. About Zonal The Zonal group are one of the UK’s largest technology providers to the hospitality industry. Our products are used by over 17,000 pubs, restaurants and hotels. Customers include national brands like Pizza Express, Greene King, Harvester and Butlins. We provide our customers with the solutions they need to make their business a success. These solutions include mobile apps for ordering and web apps for engaging with consumers either through loyalty or reservations. By linking these solutions to Zonal’s EPoS (till) system, we help hospitality brands to understand their customers’ behaviour and preferences, enabling them to excel in an increasingly competitive market. If you have booked a table or hotel room, ordered, and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product. We are a family business with Scottish roots. We operate from our head office in Edinburgh, our Midlands office in Staffordshire, and our Innovation Centre in Abingdon. What we value Passion, Teamwork, Innovation, Professionalism, Accountability and Customer Obsessed are the values we believe make us the company we are. We’re looking for someone who understands great culture and will help us shape it as it evolves. Smart, inspiring, forward‑thinking people who thrive on building solutions for complex problems. We are very much a family company not just in name. Zonal people work together and look out for each other. Trusted to be accountable, you’ll find that everyone around you shares a passion for delivering value to our customers and striving to always do better. We provide a flexible working environment with a culture to help everyone achieve their best. #J-18808-Ljbffr