Head of Technical Support
2 weeks ago
Logistex Kettering, England, United KingdomHead of Technical SupportAre you an experienced leader with a passion for delivering exceptional technical support and good understanding of PLC?Join us as Head of Technical Support and take charge of scaling and optimizing our support function to ensure outstanding customer experiences.As Head of Technical Support, you will lead a high‑performing team of engineers and specialists, managing both software and electro‑mechanical support operations. You will drive strategy, oversee day‑to‑day operations, and champion continuous improvement in processes, tools, and customer satisfaction.Key highlightsInfluence strategic growth and operational performanceHybrid working flexibilityCareer development and succession planning opportunitiesWork with a dynamic team across residential and field service sitesBe part of a company that values safety, integrity, and continuous improvementWhat will you be doing?Develop and execute technical support strategy aligned with business goals.Lead, mentor, and grow a multi‑regional support team.Oversee ticket management, escalations, and SLA compliance.Implement and optimize support tools and workflows.Champion a customer‑first culture and enhance self‑service resources.What do we need from you?Experience in technical support or customer success leadership roles.Strong understanding of support operations and best practices.Experience with Jira reporting tools.Technical background and familiarity with service‑based business systems.Degree in Computer Science, Engineering, Business, or related field (Master’s preferred).Apply today and help us deliver technical excellence and customer satisfaction #J-18808-Ljbffr
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Head Of Technical Support
2 days ago
Kettering, United Kingdom Logistex Full timeHead of Technical SupportAre you an experienced leader with a passion for delivering exceptional technical support and good understanding of PLC? Join us as Head of Technical Support and take charge of scaling and optimizing our support function to ensure outstanding customer experiences. As Head of Technical Support, you will lead a high-performing team of...
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Head of Technical Support
5 days ago
Kettering, United Kingdom Logistex Full timeAre you an experienced leader with a passion for delivering exceptional technical support and good understanding of PLC? Join us as Head of Technical Support and take charge of scaling and optimizing our support function to ensure outstanding customer experiences. As Head of Technical Support, you will lead a high-performing team of engineers and...
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Head of Technical Support
4 days ago
Kettering, United Kingdom Northampton Business Directory Full timeAre you an experienced leader with a passion for delivering exceptional technical support and good understanding of PLC? Join us as Head of Technical Support and take charge of scaling and optimizing our support function to ensure outstanding customer experiences. As Head of Technical Support, you will lead a high-performing team of engineers and...
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Head of Technical Support
2 weeks ago
Kettering, United Kingdom Logistex Full time £125 - £150Logistex Kettering, England, United KingdomApply now, read the job details by scrolling down Double check you have the necessary skills before sending an application.Head of Technical SupportAre you an experienced leader with a passion for delivering exceptional technical support and good understanding of PLC?Join us as Head of Technical Support and take...
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Head of Technical Support
2 weeks ago
Kettering, United Kingdom Logistex Full time £125 - £150Logistex Kettering, England, United KingdomMake sure to apply with all the requested information, as laid out in the job overview below.Head of Technical SupportAre you an experienced leader with a passion for delivering exceptional technical support and good understanding of PLC?Join us as Head of Technical Support and take charge of scaling and optimizing...
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Head of Technical Support
4 days ago
Kettering, United Kingdom Northampton Business Directory Full timeA leading technical support organization in the United Kingdom is looking for a Head of Technical Support to oversee strategy and operations. You will lead a team, ensuring compliance and continuous improvement in processes. The ideal candidate should have experience in leadership roles within technical support, a strong understanding of operations, and a...
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Kettering, United Kingdom Logistex Full timeA leading logistics technology firm in Kettering is seeking a Head of Technical Support to scale and optimize the support function. The role involves leading a high-performing team, driving strategy, and ensuring outstanding customer experiences. The ideal candidate will possess extensive experience in technical support leadership, a strong understanding of...
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HEAD OF SEO
2 weeks ago
Kettering, United Kingdom National Accident Law Full timeWe are seeking an experienced and results-driven Head of SEO & CRO to lead our Search Engine Optimisation and Conversion Rate Optimisation. In this role, you will be responsible for driving organic growth, improving website performance, and ensuring that our digital assets convert traffic into measurable business outcomes. This is a leadership position, and...
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Operations and Technical Support Lead Officer
2 weeks ago
Kettering, United Kingdom Everest Limited Full timeThe Operations and Technical Support Lead Officer is responsible for managing daily IT operations, ensuring system reliability, and leading the technical support team. This role serves as the key escalation point for complex technical issues and drives initiatives to improve operational efficiency and user satisfaction. Responsibilities Lead & Mentor Oversee...
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Tech Support Director
2 weeks ago
Kettering, United Kingdom Logistex Full timeA leading technology service provider in Kettering is seeking a Head of Technical Support to oversee a multi-regional support team. The ideal candidate will develop strategies to optimize technical support operations, ensuring exceptional customer experiences. Applicants should have experience in technical support leadership and a strong technical...
