Emergency Alarm Call Operator

1 week ago

Milton Keynes, United Kingdom Bedford Independent Full time

Emergency Alarm Call Operator Bedford Independent Location: Milton Keynes Hours: Full time Salary: £26,824 - £28,142 Overview Our Community Alarm Service helps people feel safe and secure at home. We handle around 10,000 emergency calls each month and provide mobile responder visits to residents who need in‑person help. Responsibilities Contribute to all functions of the service, including call handling, mobile response, and installation and maintenance of equipment in users’ homes. Respond immediately to emergency calls from service users connected to the Community Alarm centre. Assess situations, escalating as necessary to emergency services and offering emergency first aid. Carry out annual reviews to maintain equipment, ensure fit of purpose and assess for additional equipment as necessary. Make referrals to other services as required and have a knowledge of MKCC procedures. Maintain and update manual and computerized systems to ensure clear, accurate, and concise records are kept. Ensure that families, internal departments and external agencies are kept informed of emergency actions. Record and report accurate and relevant information during civil emergencies to senior managers. Ideal Candidate Has empathy, a caring nature and a willingness to go above and beyond to support those who use the service. Experience working within a call handling service and/or social care environment with the ability to use varied IT systems. Able to evidence excellent communication skills, both verbally and in writing and record clearly, accurately and succinctly. Ability to adapt communication styles to meet those of the caller. Able to respond calmly and appropriately in complex and crisis situations with the ability to assess and manage risks. Full UK driving licence required. Eligible for Enhanced DBS check. Package 28 days annual leave (32 days after five years). Holiday purchase scheme allows up to 5 additional days. National Local Government Pension Scheme. Family friendly policies: enhanced maternity, adoption, paternity support and childcare subsidy. Employee benefits programme: health cash plan, low‑cost bike purchase scheme, high street discounts and money off entertainment and travel. Salary sacrifice car scheme – low‑cost leasing of electric and low emission vehicles. Blue Light Card discounts for social care staff. Why join us? Site based role allows up to two days a week working from home. The role is scheduled 12‑hour shifts, 7am‑7pm and 7pm‑7am with a four‑shift pattern followed by four days off, year‑round including weekends and bank holidays. Closing date – 14/12/25 How to apply – Apply online #J-18808-Ljbffr

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