Receptionist/Admin Clerk

5 days ago


Manchester, United Kingdom Manchester University NHS Foundation Trust Full time

We are looking for a highly motivated and enthusiastic receptionist/admin assistant for the Audiology department for 37.5 hours per week. Working as part of a friendly admin team you will have excellent communication skills and be able to work calmly under pressure using your own initiative, with an ability to prioritise work to meet deadlines.Essentially, we are looking for a good standard of general education along with previous experience of dealing with patients or customers, and a good level of computer literacy.We would expect the candidate to be a good team player with a flexible approach to work, providing assistance to your colleagues and cover for sickness and annual leave, helping to ensure an effective administrative service at all times.Key ResponsibilitiesGreet all visitors attending the reception area, ascertain their requirements and respond to those requirements accordingly.Clarify demographics for every patient contact face to face and via telephone and ensure systems are updated regularly.Enter clinic attendances and outcomes.Book appointments, update attendances and action referrals.Maintain the reception and waiting area to an orderly state at all times.Answer telephone calls courteously and politely, direct enquiries appropriately and take messages as necessary. Liaise with other departments where appropriate.Arrange and respond to transport/Interpreter requests as directed. Maintain the confidentiality, safety and security of the reception area reporting any adverse matters to senior staff.Work flexibly across the service as required.Key QualificationsGood standard of general education.Previous experience of dealing with patients or customers.Good level of computer literacy.Ability to work calmly under pressure and prioritise work to meet deadlines.About Manchester University NHS Foundation Trust (MFT)MFT is the largest provider of specialist services, and our Oxford Road Campus in Manchester is the largest health academic campus in Europe, a great place to start or grow your career. With 10 hospitals and a wide range of community services, we care for over 1 million people every year, and our team of over 30,000 people is at the heart of everything we do.BenefitsWe’ll support you with training, development, and a caring environment where your health, wellbeing, and safety matter. You’ll receive equal opportunities and a real voice in shaping the future of our Trust.ContactFor further details or informal visits contact: Wendy Blackburn, Operational Manager Outpatient Lead, Email: wendy.blackburn@mft.nhs.uk, Telephone: 0161 276 4302.Seniority levelEntry levelEmployment typeFull-timeJob functionAdministrative #J-18808-Ljbffr



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