Admin Officer

Overview Crown Court Admin Officers are responsible for management of criminal digital files in preparation for hearings involving correspondence and general enquiries. The Crown office handles enquiries from criminal justice agencies, solicitors, barristers and the public via post, email, telephone and face to face. They deal with a full range of serious criminal work as well as management of jurors. Responsibilities Carry out a variety of general administrative duties to progress cases through the court/tribunal system. Provide support to other functions within HMCTS. Deliver proactive and effective support to customers by phone and email. Organise time, prioritise efficiently, multi‑task and adapt to using various software packages. Assist court users in navigating the justice system. Qualifications Customer service, administrative and IT experience, attention to detail, communication and organisational skills. Desire to deliver proactive and effective support to external customers. Excellent written and verbal communication skills. Friendly and approachable manner with excellent attention to detail. Ability to multi‑task and adapt to using various software packages. Working Arrangements Standard full time working hours are 37 hours per week. HMCTS welcomes part‑time, flexible and job‑sharing working patterns where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part‑time, flexible and job‑sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy. Skilled Worker Visa This role is not eligible for new Skilled Worker visas in accordance with current immigration rules. From 22 July 2025, the Government introduced changes to the Skilled Worker visa route. The department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa prior to the 22 July 2025 changes. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place. If you are applying for this role and you have not held a Skilled Worker visa prior to the 22 July 2025 changes, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Benefits Annual leave 25 days on appointment, increasing to 30 days after five years of service. Additional paid time off for public holidays and 1 privilege day. Leave for part‑time and job share posts will be calculated pro‑rata. Pension – choice of pension schemes giving flexibility to choose the pension that suits you best. Training – extensive range of training and development opportunities. Networking – employee‑run networks for minority ethnic origin, disabilities, caring responsibilities, women, LGBTQ+ employees. Family friendly policies – opportunities to work reduced hours or job share. Flexible benefits – voluntary benefits, retail vouchers and discounts. Childcare support – eligibility for alternative government childcare support schemes, including Tax Free Childcare. Paid paternity, adoption and maternity leave. Free annual sight tests for employees who use computer screens. Additional Information The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. As a Disability Confident employer, MoJ is committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ can offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns. #J-18808-Ljbffr