Supplier Relationship Manager

4 days ago

Leeds, United Kingdom Richmond Villages Full time

Supplier Relationship Manager Hybrid working with up to 4 days per week working from home Locations: Salford Quays, Manchester or Kirkstall Forge, Leeds Permanent, Full‑time 37.5 hours per week Salary £52K – £65K per annum, plus 10% Management Bonus Scheme 25 days holiday (increasing with length of service), Bupa health insurance, enhanced pension plan, life insurance, onsite gyms or local discounts, and other benefits. Job Description Working in our UK support functions you'll play a key part in helping our customer‑facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you'll have an opportunity to do work that matters. Responsibilities Onboard suppliers after contract award and manage them against the Supplier Management Framework. Lead governance review meetings with strategic suppliers to assess performance against SLA, cost reductions, continuous improvement opportunities and service quality. Own and manage supplier risk, undertaking due diligence and assurance reviews, resolving operational incidents and driving root‑cause analysis. Develop the category strategy, collaborating with suppliers and internal stakeholders to drive innovation, efficiencies and business development. Lead internal reviews to identify business needs, produce relationship development plans and prioritize continuous improvement in service, cost, risk and flexibility. Create remedy action plans for poor performance and manage them to successful conclusion. Conduct market scanning and benchmarking to monitor supply dynamics and inform category strategy. Provide regular management information reports to stakeholders and the Accountable Executive. Key Skills / Qualifications Experience in contract supplier management. Experience managing suppliers in line with FCA (SYSC 8/13) and PRA rulebook. Experience in supplier assurance and audit. Knowledge of outsourced Service Providers. Strong supply chain process knowledge and improvement techniques. Professional procurement or risk management qualifications. Deep understanding of risk management frameworks and compliance activities. Experience drafting contract terms and conditions. Strong commercial awareness and value‑based delivery record. Excellent risk communication and impact assessment skills. Analytical, problem‑solving and decision‑making abilities. Effective complex communication across all levels. Strong negotiation skills. Ability to build relationships at all levels. Practical understanding of regulatory environment. Benefits 25 days holiday (increases with length of service, option to buy or sell). Bupa health insurance as a benefit in kind. Enhanced pension plan and life insurance. Onsite gyms or local discounts where no onsite gym available. Various other benefits and online discounts. Why Bupa? We're a health insurer and provider with no shareholders – our customers are our focus. Our people are all driven by a common purpose: help people live longer, healthier, happier lives and make a better world. We encourage all our people to “Be you at Bupa”, champion diversity, and ensure fair treatment and reasonable adjustments for all applicants. EEO Statement Bupa is a Level 2 Disability Confident Employer, offering interviews/assessment to eligible disabled applicants and making reasonable adjustments throughout the recruitment process. #J-18808-Ljbffr

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