Business Analyst

We're looking for a practical, detail-focused Business Analyst who enjoys understanding how things work, spotting inefficiencies, and helping teams move towards better, simpler processes. If you enjoy working closely with stakeholders, breaking down complexity, and supporting projects that introduce automation, AI and new ways of working, this role offers real impact, visibility, and variety. You'll play a key role in our Migration programmes and wider automation initiatives, working alongside Project Managers, Business Analysts, third-party partners, and technical teams to deliver meaningful change across IRIS. Why This Role Matters: IRIS is modernising how we work, and your analysis will guide where and how that change happens. You'll help teams understand their current processes, identify what slows them down, and define the improvements needed to deliver faster, more accurate, and less manual ways of working. Your insight will shape new workflows, automation opportunities, and how we implement tools such as RPA. This is high-impact work that influences colleagues, customers, and the future of our operations. About the Team You'll Join Stakeholders from multiple departments RPA and automation partners IT, QA, Change and Project Management teams It's a collaborative, supportive environment where clear thinking, curiosity, and problem‑solving are valued every day. What You'll Be Doing Map and document current‑state processes (as‑is) using BPMN or similar techniques Run workshops, interviews, and discovery sessions to understand how teams operate Use data to measure manual effort, inefficiencies, and potential returns on improvement Define future‑state (to‑be) processes that support migrations and automation Identify automation opportunities alongside third‑party RPA partners Produce clear PDDs, SDDs and analysis artefacts that guide technical delivery Translate business needs into structured, accurate requirements Support UAT activity, prepare test cases, track defects and ensure readiness Monitor bot and process performance post‑deployment and highlight improvements Maintain full traceability from requirements through to delivery Support stakeholder communication and change management activities Interview Process: Initial Interview (plus Online Assessments) – A chat with our Talent team. Two short assessments: CCAT (15‑minute timed test) and EPP (untimed personality questionnaire). Scenario‑based interview with our Change & Transformation team (MS Teams). You’ll receive three scenario questions in advance and present your approach during the interview. Competency‑based interview with our Change Management team (MS Teams). A deeper discussion focused on your behaviours, ways of working, and how you handle real project situations. Final interview with our Programme Director (MS Teams). A conversation about your experience, overall fit, and future opportunities within the programme team. If you're a Business Analyst who enjoys improving processes, supporting migration and automation projects, and helping teams work smarter, we'd love to hear from you. We want someone who brings structure, clarity and practical thinking to every project – especially when working with complex processes or challenging stakeholders. You’ll Need Strong experience mapping, analysing and improving business processes A solid understanding of RPA concepts and how automation is delivered end‑to‑end Confidence using Visio, Excel, Confluence, Jira or similar tools Experience creating analysis deliverables such as feasibility assessments, RTMs, and UAT scripts Clear communication skills with the ability to guide discussions and simplify complexity Experience working across multiple teams and functions Understanding of Agile and Waterfall methods The ability to work independently while collaborating effectively with others Bonus Experience BCS Business Analysis certification (or equivalent) Lean or Six Sigma certification Exposure to UiPath, Blue Prism or similar platforms Understanding of PRINCE2, PMP or other project frameworks What You’ll Gain A key role in shaping IRIS' migration and automation roadmap Opportunities to influence how teams across the business operate Support from experienced BAs who share knowledge openly A varied mix of projects across transformation, product, and process improvement A role where structured thinking, curiosity, and real problem‑solving are recognised and valued As one of the UK's largest privately held software companies, IRIS Software Group exists to simplify the lives of businesses, schools and organisations. IRIS provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy, empowering the users of our technology to look forward with certainty and confidence. Over 4 million parents use our software to connect with their child’s school, 18 % of UK employees are paid via an IRIS payroll solution, 50 000 SMEs use IRIS cloud bookkeeping and 21 000 firms rely on us for legislative compliance. Our operational software is the invisible but essential beating heart of our customers’ businesses, supporting them in a range of objectives, from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity. It’s vital these mission‑critical functions work first time, every time. IRIS is a company built on hiring the best people; our people are our greatest assets. They enable us to be the innovative, market‑leading, and high‑performing company that we are today. We’re delighted to be certified as a Great Place to Work and one of the UK’s Best Workplaces for Women. These accolades confirm that our employees have a consistently positive experience at IRIS, with the certifications considering employee wellbeing, diversity and inclusion, trust in management, effective communication and recognition/reward. IRIS is committed to engaging, rewarding and empowering our employees, and this is central to what we do. This is why we work to create an environment where employees feel like they are part of a team. Developing your career: We believe in creating a culture of engagement and reward to develop your potential and offer long‑term career success. We do this by: Leading – Supporting our managers to be great leaders, providing inspirational management resources and offering dedicated management development training. Excelling – Rewarding individual excellence through dedicated initiatives and Employee Awards for demonstrating our values. Growing – Offering regular training and development programmes tailored to each employee’s development needs and providing a commitment to a ‘learning culture’ which shares knowledge, best practice and our long‑standing expertise between employees. Listening – We’re committed to a culture of continuous improvement and listen to our employees through regular feedback sessions and employee engagement surveys. #J-18808-Ljbffr