Deputy Service Manager

Deputy Service Manager - Dublin Gestalt Centre, psychotherapy, counselling and coaching and training providers Location: Bermondsey, near Surrey Quays station (step free and lift access) Salary: £33,200 Shift pattern: 37.5 hours per week Monday to Friday, working between 08:00 – 16:00, 09:00 – 17:00 and 14:00 – 22:00. You may be required to work flexibly around these hours, including evening work and participation in the out‑of‑hours on‑call rota for managers. About The Role We're seeking a Deputy Service Manager to join our new service opening in Bermondsey, an Independent Approved Premises (IAP) commissioned by Criminal Justice Services (CJS). The service works with residents who have recently been released from prison and helps them to reintegrate into the community, restarting their journey to independence. The team identifies resident needs alongside any licensing restrictions and creates tailored, person‑centred support plans including housing support, activities, and personal journey outcomes to aid reintegration. The team operates in a multi‑disciplinary approach, collaborating with probation services, job centres, mental health teams, and other community partners, with a focus on risk management and public protection. As a Deputy Service Manager, you will lead the team by providing line management and leadership support to enable and empower the team to deliver high‑quality support to our residents. You will support the Service Manager in driving service outcomes in line with our contractual requirements, ensuring quality and consistency within a trauma‑informed setting. Key Responsibilities Line management and leadership, offering guidance and support throughout the employee lifecycle. Support the Service Manager in leading the day‑to‑day operational delivery of the service. Risk Management ownership, ensuring processes and policies are followed. Property and housing management, ensuring accommodation standards, timely maintenance and reporting. Strive to ensure excellence and quality in our service delivery. About You Ability to provide high‑quality support and line management to staff. Ability to motivate and empower a team to achieve KPIs. Ability to support the Service Manager and help manage staff with daily tasks, caseloads and overall day‑to‑day running of the service. Ability to provide advice, guidance and support to the team on all aspects of service delivery, including resident‑related queries. Ability to promote the service externally to enhance reputation in the area and with partner organisations. Ability to work flexibly to meet the demands and needs of the service, for example providing an emergency on‑call service as and when required. IT proficiency – able to learn and navigate new systems including case management, Microsoft, ATS, HR systems and other organisational software. Alignment with our values of Ambition, Empowerment, Inclusivity and Transparency. What we Offer 25 days (full‑time equivalent) annual leave, increasing with length of service. Employer pension contribution. Eligibility to register with Blue Light Discount Card. Access to discounted tickets for music events, shows, sports and more. Reflective practice regular sessions with a therapist provided by an external provider to support mental health and wellbeing at work. Training and development, including access to courses, up‑skilling and progression plans. Employee assistance programme, including counselling. Life assurance scheme. Cycle‑to‑work scheme. Annual staff awards. EDI ambassador programme. Additional Information Please note that this advert may close early due to ongoing screening of applications. Interviews are scheduled for the second week of January 2026. An enhanced DBS check is required, and we encourage applicants from all backgrounds to apply. We are unable to provide sponsorship; please ensure you have full right to work in the UK prior to applying. For assistance with your application, contact the Central Administration team who will arrange to call you back. LNKD1_UKTJ #J-18808-Ljbffr