Cloakroom Attendant

Who are we? Maison Estelle is a private members’ club set in a Grade I-listed Georgian townhouse on Grafton Street, Mayfair. A ‘hosted home’, bringing people together that have plenty to say and nothing to prove. A new school club (no rules), with old school values of personalised service and discretion. What’s in it for you? At Estelle, we prioritise your well‑being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates and biannual socials. Nurture your well‑being with stocked colleague spaces and staff food. Engage in forums shaping The Estelle Way. Join us for a fulfilling journey where you are valued, supported, and celebrated. Here at Estelle, we want to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle. We have a range of perks and benefits at your fingertips: Biannual company socials plus smaller social and sports groups. Exclusive staff rates and F&B discounts across Ennismore brand. Birthday day off Goes without saying, but we will feed you during your shift. Added protection of our pension, health cash plan and life assurance schemes. 28 days holiday, inclusive of bank holidays, which increases with length of service. Recommend‑a‑friend bonus scheme. WHAT YOU WILL DO The key responsibilities for this role will include but are not limited to: Tagging all items checked into the cloakroom and issue them with a matching ticket. Safely storing items on hangers or racks, on shelves or in lockers with a focus on the set order, so items do not get mixed up. Returning items to members on receipt of the matching ticket. Remaining on duty, safeguarding items until members return. Reporting any lost items, suspicious persons, or items to the manager on duty and Security team and referring guest problems or complaints immediately. Welcoming members to the venue and providing them with information as and when required. Being an ambassador for our members club as well as someone who embodies our values and commitment to our teams both when at work and when not. Having good communication skills and proficiently liaising with all departments on an ongoing basis; close relationships with all operational teams. WHO WE ARE LOOKING FOR Previous Cloakroom Attendant experience in a busy and high-volume hospitality operation an advantage Attention to detail, able to identify mistakes and request clarification. Excellent time‑management skills; comfortable prioritising what is important during busy periods. Excellent communication skills and comfortable talking to colleagues, senior management, and members. Strong command of English. A genuine passion for hospitality and hosting. #J-18808-Ljbffr