Sales Operations Manager

Join us and lead the team driving customer engagement for the NICEIC – a trusted name in the electrical industry.
We’re looking for a confident, data-driven Sales Operations Manager for a 9-month fixed-term contract to lead our Outbound Sales Executives and shape how we engage with prospective and existing customers. You’ll oversee daily team performance, refine processes, and make sure every interaction reflects the quality and integrity of the NICEIC brand.
What you’ll be doing
* Lead, coach and develop a team of Outbound Sales Executives to deliver excellent customer experiences and achieve activity and conversion targets.
* Use performance data and call monitoring to identify opportunities for improvement and provide constructive coaching and feedback.
* Oversee outbound campaigns, call flows, and sales scripts to drive consistency and conversion.
* Collaborate with Marketing and Corporate Solutions teams to maximise lead quality and campaign effectiveness.
* Monitor and report on team KPIs, conversion rates, and customer engagement metrics.
* Champion a customer-focused approach that builds trust and loyalty, while maintaining compliance and professionalism.
* Support the implementation of new tools and systems, ensuring team readiness and smooth adoption.
What we’re looking for
* Proven experience leading a high-performing sales or customer contact team.
* Strong leadership, coaching, and communication skills.
* Confidence using CRM systems and sales performance dashboards.
* Organised and data-driven, able to plan workloads and track progress effectively.
* Passionate about motivating teams, improving processes, and delivering excellent customer service.
* Resilient and adaptable, with a proactive, solution-focused mindset.
Our benefits include, but not limited...
* Up to 30% performance-related bonus
* 25 days’ holiday a year (plus bank and public holidays)
* Employee assistance programme
* Employee discount platform
* Flexible and hybrid working (depending on the role)
* Learning opportunities
* Life assurance
* Loyalty awards
* Workplace pension scheme using salary exchange, helping you make the most of your take-home pay
* Private medical insurance
* Sickness pay - Depending on your length of service, you could be eligible for our enhanced sick pay which is above the Statutory Sick Pay (SSP) amount.
About us
Certsure provides industry-leading certification schemes and support to the building services sector. These services are delivered through the NICEIC brand.
For almost 70 years, NICEIC has been the UK’s largest certification body for electrical businesses with over 40,000 currently certified with us. As the industry leader, we drive the highest standards of competence and safety.
We assess, certify and train electricians, plumbers, renewable energy installers, and gas and heating engineers. To become certified, businesses must demonstrate their compliance with technical standards and industry best-practice through rigorous assessments and continuing professional development.
Trade professionals look to us for certification and technical leadership, and value the credibility our name gives theirs. We provide ongoing advice and support and list their businesses on our online ‘Find a trusted NICEIC tradesperson’ tool.
We help build public trust in trade professionals – and we never compromise on that trust. We work alongside government and industry to shape policy and drive standards. Many UK businesses, government organisations, local authorities and landlords will only work with NICEIC-certified businesses.
PLEASE NOTE: As an employer, Certsure does not provide sponsorship as a licenced UK employer.
Due to high application volumes, we may close this vacancy earlier than advertised. Please submit your application as soon as possible