Client Experience and Sales Specialist

3 days ago

Cheltenham, United Kingdom Thérapie Clinic Full time

Thérapie Clinic is the fastest-growing Aesthetic Medical Clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are delighted to be hiring for a Client Experience and Sales Specialist in our Cheltenham Clinic. In this very exciting new role at ThérapieClinic, you will be responsible for ensuring an exceptional client journey by supporting client satisfaction, revenue goals and sales performance. We want people to ‘Do their best work at Thérapie,’ and as part of the Clinic Team, you will be integral to creating that environment and culture. At Thérapie, we offer fantastic perks, including continuous training and development, annual leave, uncapped commission, staff discount, and many more wonderful benefits, which are listed at the end of the job specification Key Responsibilities Deliver outstanding client service from first contact to follow-up. Proactively manage online reviews and resolve complaints efficiently. Maximise clinic efficiency through smart diary and booking management. Manage stock accurately, including AWI deductions. Drive and convert consultations with strong upselling and cross-selling. Meet KPIs for consultation success, walk-in conversions, and average spend. Ensure a seamless check-in/out journey for every client. Promote skin consultations and identify upsell opportunities via forms. Track AWI stock, ensure clinical room standards, and handle client retention calls. Qualifications and Skills Qualified Beauty Therapist. Proven experience in client experience management, customer service, or a similar role. Excellent communication and interpersonal skills. Strong analytical and problem-solving abilities. Ability to manage multiple tasks and priorities in a fast-paced environment. Benefits Uncapped commission structure. Free laser hair removal. Free EmSella treatments. Generous discounts on skin, AWI, and body treatments. Spouse and family discounts. 10% off fertility & Opilase treatments. Free laser eye surgery after 2 years of employment. Discounts on leading skin brands & treatments (Murad, Skin Theory). Career progression and management training – promoting from within. Full week of paid training in the academy. Extra day off on landmark birthdays. Longevity bonus – extra annual leave after 2 years of service. Employee Assistance Scheme – confidential support services. Application Process Explore opportunities: Start by finding the role that excites you. Submit your application: Upload your CV. Application review: Our Talent Acquisition Partners will carefully review your application. Initial contact: If shortlisted, our Talent Acquisition Team will reach out to schedule an interview. Interview stage: Complete the interview process with our team. Offer & onboarding: If successful, you'll receive your offer along with onboarding details. Begin your journey: Attend our state-of-the-art training facility to kickstart your career with us. #J-18808-Ljbffr

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