Spa Therapist

Contract: Full TimeSalary: £13.50 per hourLocated within York’s city walls and with views of York Minster, the hotel holds an enviable and proud position in the city and local community. Once the famed Headquarters of the North-eastern Railway Company, our magnificent building is bursting with original features and all the grandeur of its former life as the “Palace of Business” - making it a truly beautiful and inspiring place to work and grow.Job DescriptionAs a passionate and skilled therapist, you will embody our commitment to excellence through:Bespoke Treatments: Perform exceptional face and body therapies, including Hammam and Rasul rituals, tailored to each guest’s unique needs and preferences.Elevated Guest Experience: Welcome every guest with warmth and professionalism, provide immersive spa tours, and offer knowledgeable aftercare to extend the benefits of their treatment.Luxury Retail & Revenue Excellence: Recommend personalised enhancements and retail products, contributing to revenue targets (7% of treatment value) while ensuring guest satisfaction remains paramount.Impeccable Standards: Maintain serene, spotless treatment rooms, upholding all hygiene, safety, and wellness protocols to a five-star standard.Team Synergy & Support: Collaborate with spa reception and host teams to ensure seamless operations, and step in wherever needed to uphold the luxury experience.What We Are Looking ForRecognised spa/beauty therapy qualifications (e.g. NVQ Level 3, CIDESCO, CIBTAC or equivalent)Proven experience in a luxury spa or five-star hospitality environmentExpertise in holistic therapies, body treatments, and ritual-based wellness experiencesPassion for wellness, impeccable grooming, and a guest-first attitudeStrong retail acumen and confident communication skillsWhat We OfferThe Grand, York is proud to provide our team with a variety of benefits to enhance and drive engagement. We believe in consistent and tangible reward and recognition initiatives, and we put health and well-being firmly at the heart of our employer brand. Joining The Grand, York is not just a career, but a deeply rewarding journey with limitless opportunities to develop and grow.Fully funded and supported Apprenticeship programmes up to level 7Supervisory and Management development training programmes, Ignite and Inspire.Splendid Family discounts across our group - on accommodation, food and drink.Enjoy being creative with friends and family with a 50% discount on cookery classes in our Grand Cookery SchoolWe operate a monthly Grand Family shop, where you can buy bulk items to help with the cost of living.Discounted local NCP car parking and discount off local First bus travel.Experience our hotel as a guest with a complimentary guest experience for you and a guest within your 90-day probation periodMonthly payday treats and an annual ‘Thank You’ week – full of treats and activities.We celebrate our diverse workforce with awareness days and diversity lunches.Visit York discounts to visit local attractions and experience what our wonderful city has to offer.We love to recognise our Grand Family through Grand Star of The Month, Grand Celebrity of The Week, Probation Pass lunch and Long Service recognition dinner. Enjoy our annual Grand Family party, with many other social events throughout the year.Company Pension salary sacrifice scheme.Access to our Cycle to Work scheme through Green Commute Initiative to support health and wellbeing and our environment.Make a difference and join our Grand Goes Green Team, our Grand Plans Team to help organise our social events and raise funds for our nominated charities. There is also opportunity to represent your department in our Grand Family Forum.Fully funded and supported ESOL classes (English for Speakers of Other Languages)12 Mental Health First Aiders onsite to provide signposting and initial support.Retail Trust Employee Assistance Programme (EAP) to give free, confidential 24-hour support and advice whenever you may need it.Employee referral scheme - refer a friend or family member and receive a £350 incentive payment.Complimentary light breakfast, lunch, and dinner whilst on shift as well as complimentary tea, coffee and fruit.About UsThe Grand is York’s only five-star hotel, situated in the very heart of the historic city. The property offers a splendid blend of Victorian elegance and modern sophistication and is known worldwide as a beacon of hospitality excellence. We are honoured to have been awarded the ‘Hotel of the Year’ Catey and we are also absolutely delighted to be named in The Sunday Times top 100 ‘Best Places to Work 2023.Along with our 207 guest bedrooms, we boast an award-winning rosette restaurant, The Rise, which holds the Conde Naste 2022 award for Best Afternoon Tea. In addition to this, our new fine dining restaurant, Legacy, provides the opportunity to elevate our dining offering and become leaders in the York food scene. We have a state-of-the-art Cookery School, are home to an atmospheric Spa, stunning Meeting and Event spaces and an In-Room Dining offering. Each day is unique and memorable at The Grand and we live to create special memories for our guests and our team.Our vision is to be the UK’s most loved hotel. We pride ourselves on our values. We place emphasis on driving for results in all areas of the business, excellence in everything we do and genuine care for our Grand family, guests, and the environment.Role in our FamilyAs a Spa Therapist, you play an essential role in delivering the world-class standards our guests expect from a luxury five-star spa. You are not only a skilled practitioner, but also a warm, intuitive host who understands that true wellness begins with exceptional care and attention to detail.You will:Be the Face of Wellness: Represent the spa with professionalism and passion, creating a welcoming and serene atmosphere for every guest.Deliver Tailored Treatments: Use your expertise to perform personalised therapies that align with each guest’s needs, ensuring a memorable and results-driven experience.Collaborate with Excellence: Work seamlessly with spa receptionists, attendants, and fellow therapists to maintain smooth operations and exceed guest expectations.Uphold Five-Star Standards: Maintain pristine treatment spaces and follow all hygiene, safety, and service protocols, consistently reflecting our luxury brand values.Drive Guest Loyalty: Offer knowledgeable product recommendations and aftercare advice, helping to build trust, enhance results, and support spa revenue goals.What Happens NextDoes the Spa Therapist role suit your skillset? Apply now, this takes seconds, you’ll just need to provide some contact details along with a CV. Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell you more about the Splendid Hospitality Group.The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture. #J-18808-Ljbffr