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Operations Manager

2 weeks ago

Liverpool, United Kingdom IT Answers Full time

Operations Manager | Liverpool | Up to £40K & Great Benefits

Fantastic new opportunity for an experienced Operations Manager, with excellent leadership skills to join a dynamic, growing organisation.

At IT Answers, we’ve spent over 20 years delivering secure, innovative, and business-critical IT services across the UK, USA, and India. Now, as our group continues to scale, we're looking for a high-performing, commercially minded Operations Manager to drive alignment, performance, and excellence across IT Answers and two additional companies within the group.

This is a pivotal senior role for a leader who thrives in fast-growing environments, champions operational discipline, and knows how to bring teams together under a clear vision.

What We Offer:

Competitive salary (£35k - £40k) + performance bonus
Pension and benefits
Clear pathway into group-level or board-level leadership
The opportunity to lead and shape the operations of a rapidly expanding international IT group
Key Responsibilities of the Operations Manager:

Operational Excellence

Oversee day-to-day operations across three group companies.
Ensure processes, structure, and service standards are consistently high.
Align Sales, Service Desk, Projects, Cyber, Finance, Development, and Support teams around shared goals.
Commercial & Sales Performance

Drive sales accountability, activity, and target achievement.
Review pipelines, forecasting, pricing, and proposals.
Support continued revenue growth and commercial decision-making.
Service Delivery Leadership

Ensure SLAs, response times, and service quality remain first-class.
Improve processes, documentation, and technical standards.
Act as a senior escalation point for key clients and internal teams.
Financial & Strategic Direction

Support budgeting, cost control, margin improvement, and forecasting.
Execute strategic plans set by Directors, ensuring real-world delivery.
Lead cross-company initiatives and operational improvements.
People & Culture

Lead and develop department heads and senior staff.
Build a unified, accountable, high-performance culture.
Manage performance, support growth, and drive team cohesion.
Skills & Experience:

Required:

5–10+ years’ senior operational or leadership experience within an MSP, SaaS, telecoms, or IT services environment.
Strong commercial insight and experience managing multi-department performance.
Proven ability to enhance operations, processes, and team alignment.
Exceptional communication, leadership, and problem-solving skills.
Calm, confident presence during escalations and critical events.
Preferred:

Natural “ownership” mindset with strong financial understanding.
Process-driven, structured, and strategically minded.
Empathetic, fair, but firm when needed — a respected leader across teams.
Why IT Answers?

We’re a global MSP with two decades of trusted delivery — but still agile, ambitious, and growing fast. Joining us means stepping into a role where your leadership will directly influence performance, culture, and long-term direction across multiple businesses.

If you’re a driven, commercially sharp leader ready to make a real impact, we’d love to hear from you.

Apply now and help shape the next stage of the IT Answers Group journey