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Regional Training Specialist

3 weeks ago

Edinburgh, Edinburgh, United Kingdom Trip Full time

Regular Edinburgh International Business Other Job ID:5630

Update 2025-03-14

Job Description

Who we are

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four contact centres around the globe based in Japan, Korea, UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

Who we are looking for

This role is perfect for someone who is self-leading, dynamic, enthusiastic, inspiring, organised, and strives to be a role model for others.

The ideal candidate will have a passion for teaching and be able to communicate complex concepts in a clear and engaging manner. A positive attitude, patience, and flexibility are also important qualities we're looking for. We value continuous learning and encourage our trainers to stay up to date with business procedures and L&D trends. If you're someone who loves sharing knowledge and helping others grow, and you meet the qualifications listed, we'd love to hear from you Please include any relevant certifications or previous training experience in your application.

What you'll be doing

  • Provide training and coaching for new hires, including business knowledge and procedure, contact handling process, platform features, soft skills training and organizational culture.
  • Follow the training cycle to provide refresh and upskill training for tenured advisors, including business and procedure updates, soft skills and communication skills training.
  • Evaluate the impact of training and coaching through engagement, learnings, behaviour, and results.
  • Continuous development by staying up to date with business knowledge and L&D trends.
  • Follow training related SOPs, hand in training and coaching documentation in time to manage and report training progress.
  • Training course development that meets the business needs, such as new products systems, or soft skills training material.
  • Conducting a data analysis to discover training needs and develop the training material to match the needs of the business operation.
  • Managing a classroom and closely cooperating with the service teams to continuously output qualified employees in line with the job requirements for their team.
  • Conduct training satisfaction surveys and obtain feedback from the trainees, providing us with opportunities to analyse areas of improvement and provide solutions to grow and develop the training program.
  • Ability to work as part of a team or individually, with initiative.
  • Complete other tasks and other training projects assigned by the training supervisor.

Task & Responsibility Overview

  • Creating and updating training materials – 30%
  • Creating and/or taking test/quiz – 5%
  • Delivering training – 40%
  • Data analysis – 10%
  • Documentation/Admin – 10%

What you'll need

  • Expertise in Trip.com Flight and/or Hotel products; dual skills (F&H) expert will be an advantage.
  • Proficiency in both verbal and written English are essential for delivering training sessions, creating training materials, and effectively communicating with employees and stakeholders.
  • Strong facilitation skills and the ability to deliver engaging and interactive training and refresher sessions, utilizing various presentation techniques and tools to capture the attention and interest of participants.
  • Ability to apply training cycle adapt training content and delivery methods to different learning styles, audience needs, and organizational requirements.
  • Strong organizational skills and time management skills to effectively plan, coordinate, and manage training programs, resources and schedules.
  • Capability to collaborate with support functions, managers, and other stakeholders to identify training needs, gather feedback, and ensure alignment with Trip.com goals.
  • Proficiency in MS Office 365 software, such as Word, Excel, PowerPoint, Teams, Outlook, Forms, SharePoint.
  • Should be familiar with online training tools and have relevant training experience.
  • It is advantageous to have knowledge of Canva, Photoshop, Mentimeter, and Articulate 360.

Assessment Process

The interview process will consist of two stages; initially, you will be invited to a skill-based interview in which your skills and suitability for the role will be assessed. Should you successfully pass the initial interview stage, you will be invited to a panel assessment.

This second stage will consist of questions designed to assess your knowledge of the trainer role and your facilitation skills during a delivery assessment; the topic and more details will be shared on the second stage invite.

Please note that as part of the application process, performance and attendance records will be evaluated.

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports personal growth and career development. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by taking the first steps in your career with us

Be Aware of Recruitment Fraud

Please be vigilant as we have noticed fraudulent entities posing as Trip.com Group or our associates, contacting applicants with fake job offers. Remember, official communications will always come from our verified email addresses, and we never conduct interviews solely via text or instant messaging apps. We do not charge any fees throughout the hiring process. If you receive any dubious communications, report them immediately to careers@trip.com.

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