Customer Care Advisor

3 days ago

BartonuponHumber, United Kingdom Wren Kitchens Full time

Customer Care Advisor - Barton role at Wren KitchensJoin to apply for the Customer Care Advisor - Barton role at Wren Kitchens.Get AI-powered advice on this job and more exclusive features.About The RoleJoin the Team Behind the UK’s Fastest Growing Kitchen & Bedroom Brand. At our Barton-Upon-Humber contact centre, we’re not about cold calls or hard sells. We’re the friendly voices and fast responders who support customers after their purchase, solving problems, answering questions, and keeping everything running smoothly.Whether you’re calming a delivery concern or helping someone love their new kitchen again, you’ll be making a real impact. If you’re someone who genuinely cares and enjoys helping others, this is a role where your personality truly matters.What You’ll Be DoingHelping customers with queries via phone, email or other channelsTaking ownership of every case you handle to provide the best resolutionSupporting our in-store teams with system and order-related questionsSpotting areas for improvement and suggesting ways to make the customer journey betterBringing empathy, calm, and clear communication to every interactionWhat Wren OfferLife Assurance after 2 years' serviceAccess to Benenden health and discount platform after 1 year of continuous servicePersonalised progression plan with clear career opportunitiesIndividual training budget for personal developmentEE discountStaff discount on purchasing a kitchen/bedroom after 1 year of continuous serviceEye Care VouchersRefer a Friend SchemeFree onsite gymWhat We’re Looking ForClear, confident, and friendly communicatorSomeone who thrives in a fast paced environmentGreat with time management and organising tasksAble to stay calm under pressure and genuinely enjoys helping othersComfortable with tech and quick to pick up new systemsWhy You’ll Love It HereNo two days are the same, there’s always a new challenge to solveYou’re supported, trained and appreciated. We invest in your growthYou’ll join a tight-knit, upbeat team where everyone’s voice mattersProgression is real - many of our senior leaders started in this very roleAbout YouNot SpecifiedAbout The CompanyWren Kitchens are not only passionate about kitchens, but we are also passionate about our people We have achieved incredible milestones over the years; opening over 100 showrooms, launching in the USA, and winning multiple awards including the UK’s Number 1 place to work This is thanks to our team, the Wren family, who have inspired us to push limits and make a difference. With our exponential growth, we are looking for incredible individuals to join us and continue our success storySenioriy levelEntry levelEmployment typeFull-timeJob functionOtherIndustriesFurniture and Home Furnishings Manufacturing #J-18808-Ljbffr

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