Customer Service Agent

2 days ago

Redhill, United Kingdom AXA Partners Full time

Customer Service Agent – AXA Partners Join us as a Customer Service Agent at AXA Partners. Make a real difference every day in a dynamic contact centre role where you’ll support customers during their most critical moments. What You'll Be Doing Managing claims from start to finish – assessing, processing, and closing claims efficiently and accurately. Supporting customers through challenging situations – listening empathetically, explaining next steps, and managing expectations. Maintaining clear and detailed records – ensuring all case notes, logs, and updates are accurate and timely. Responding promptly to calls and inquiries – adhering to response times and call handling protocols. Building strong relationships – liaising with colleagues, insurers, and external partners to resolve issues swiftly. Handling complaints professionally – ensuring customer concerns are addressed and resolved promptly. Working flexibly across shifts – including evenings, weekends, and bank holidays, with shift allowances provided. Using a variety of digital tools and software – including Avaya and CMS systems, to manage cases effectively. Supporting team efforts – assisting colleagues during busy periods and contributing to a positive team environment. What You'll Bring Excellent communication skills – able to listen, inform, and advise with empathy and clarity. Strong organisational skills – capable of managing multiple cases and priorities efficiently. Resilience and adaptability – comfortable working under pressure and handling challenging situations. Proficiency in digital platforms and software – including basic Microsoft Office skills. A customer‑first mindset – committed to delivering high‑quality service and exceeding expectations. Flexibility and team spirit – willing to work across different shifts and support colleagues. A suitable homeworking environment – free from distractions with reliable broadband. Desirable: Previous experience in a contact or claims centre, and multilingual skills (e.g., French, Spanish, German, Italian, Dutch, Portuguese). Why Join Us? Be part of a global organisation that values diversity, inclusion, and professional growth. Be 60% office based in Redhill (RH1 1PR). Work in a supportive environment that encourages learning, development, and collaboration. Contribute to a team that makes a real difference in customers’ lives every day. What We Offer Starting salary of £23,258 (based on experience) plus up to 7.5% shift allowance – Total £25,002 (35 hours). 22 days of holiday rising to a maximum of 27 days (based on a 5‑day week). Retail discounts. Company Shareplan / Scheme & Loan. Cycle2Work scheme. Discounted home insurance. Employee Assistance Scheme. Dr@Hand. Discounted gym membership. Free financial education & pension seminars. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. We’re proud to be an Equal Opportunities Employer and do not discriminate against employees or potential employees on the basis of protected characteristics. If you have a long‑term condition or disability and require adjustments during the application or interview process, please email AXA Partners Global HR Response at globalhr@partners.axa. #J-18808-Ljbffr

  • Customer Service Agent

    3 days ago

    Redhill, United Kingdom AXA Partners Full time

    Join Us as a Customer Service Agent at AXA Partners!Make a real difference every day in a dynamic contact centre role where you'll support customers during their most critical moments.Ready to apply? Great! Next step is for you to upload a simple CV; it doesn't need to be perfect.We don't use this to assess your suitability—your potential matters most....

  • Customer Service Agent

    2 days ago

    Redhill, Surrey, United Kingdom AXA Partners Full time

    Join Us as a Customer Service Agent at AXA Partners! Make a real difference every day in a dynamic contact centre role where you’ll support customers during their most critical moments. This helps ensure the role is a good fit for you. You'll receive more details upon applying, and our team is here to support you." Please note that the start date for this...

  • Customer Service Agent — Claims

    2 days ago

    Redhill, United Kingdom AXA Partners Full time

    A leading insurance service provider is seeking a Customer Service Agent to join their team in Redhill. In this role, you’ll manage customer claims from start to finish while providing empathetic support during challenging situations. The ideal candidate will have excellent communication and organisational skills, a customer-first mindset, and the ability...

  • Customer Service Agent

    2 days ago

    Redhill, Surrey, United Kingdom AXA Partners Full time

    Join Us as a Customer Service Agent at AXA Partners! Make a real difference every day in a dynamic contact centre role where you’ll support customers during their most critical moments. Ready to apply? Great! Next step is for you to upload a simple CV; it doesn't need to be perfect. We don't use this to assess your suitability—your potential matters...

  • Customer Service Agent

    6 days ago

    Redhill RH PR, United Kingdom AXA UK Full time

    Job Description:Join Our Customer Service Team – Make a Real Difference When Customers Need You MostAre you passionate about helping others and providing outstanding service? Do you thrive in a fast-paced, supportive environment where your efforts truly matter? Join us at AXA Assistance UK as a Customer Service Agent and play a key role in delivering...

  • Customer Service Agent

    2 weeks ago

    Redhill, United Kingdom WTW Full time

    202502444 - Redhill, England, United Kingdom - Bevorzugt **Description**: Customer Service Representative - Inbound Service Centre Location: Redhill **Salary**: £22,932 per annum Hours: 35 hours per week (Monday to Friday) Looking for more than just a job? Ready to join a team where your voice matters and your contribution makes a difference? At WTW,...

  • Customer Service Agent

    1 week ago

    Redhill, United Kingdom WTW Full time

    **Do you want to be part of a team offering great customer service? Do you want a role in a Contact Centre that doesn’t involve cold calling, selling or people putting the phone down on you? Do you want a job that’s Monday to Friday with no weekend callouts?** Then we could have a role for you! We’re looking for people to answer inbound calls and web...

  • Customer Service Agent

    4 days ago

    Redhill, United Kingdom WTW Full time

    **Description**: **Do you want to be part of a team offering great customer service? Do you want a role in a Contact Centre that doesn’t involve cold calling, selling or people putting the phone down on you? Do you want a job that’s Monday to Friday with no weekend callouts?** Then we could have a role for you! We’re looking for people to answer...

  • Customer Service Agent

    4 days ago

    Redhill, United Kingdom WTW Full time

    202502444 - Redhill, England, United Kingdom - Bevorzugt **Description**: **Do you want to be part of a team offering great customer service? Do you want a role in a Contact Centre that doesn’t involve cold calling, selling or people putting the phone down on you? Do you want a job that’s Monday to Friday with no weekend callouts?** Then we could have...

  • Contact Centre Agent

    1 week ago

    Redhill, United Kingdom Stellantis Financial Services Full time

    **A day in the life of a Contact Centre Agent** A Contact Centre agent’s primary role is to respond to any form of contact from our customer base. As an Agent, you will provide the highest quality service to all Stellantis Financial Services customers within a contact centre environment of approximately 20 customer service advisors. You will receive an...