Tenancy Team Manager

2 days ago

Reading, United Kingdom deverellsmith Full time

Base pay range This range is provided by DeverellSmith. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Tenancy Team Manager Location: Reading Salary: £45,000 - £55,000 + benefits I'm partnered with a rapidly growing provider of new-build, single-family rental homes that is quickly becoming one of the UK's largest operators in the sector. Following significant recent portfolio expansion, they are now looking to appoint a Tenancy Team Manager to lead a high-performing tenancy services function and drive exceptional customer experience across the full tenancy lifecycle. Key Responsibilities Customer Service Leadership Drive a culture of outstanding customer service across all tenancy touchpoints. Ensure prompt, clear, and supportive communication with residents. Take ownership of complex or sensitive tenant issues. Team Management & Operations Lead and support Tenancy Managers and Customer Service Coordinators. Conduct monthly 1‑2‑1s, mid‑year and annual performance reviews. Ensure consistent, compliant delivery of tenancy services across the portfolio. Promote collaboration, accountability, and continuous improvement. Tenancy Services Oversight Compliance with relevant legislation and policies. Issuing notices and coordinating legal matters. End‑of‑tenancy communications, inspections, and handovers. Deposit returns and dispute resolution. Mid‑term property inspections. Ongoing in‑tenancy support. Complaint Handling Own and resolve tenant complaints professionally and promptly. Analyse complaint trends and implement preventative measures. Compliance & Risk Maintain expert knowledge of UK tenancy legislation. Identify and mitigate operational risks. Data & Service Improvement Use data insights to monitor service delivery, track issues, and drive improvements. Implement new processes to increase efficiency and tenant satisfaction. Reporting & Stakeholder Engagement Provide detailed tenancy and performance reports to the Head of Property Management. Present insights to the Senior Leadership Team to support strategic decisions. Collaborate with internal teams and external partners to ensure seamless service delivery. Skills & Experience Proven experience in residential tenancy management. ARLA qualification. Strong customer service and complaint‑resolution background. Excellent knowledge of UK tenancy legislation. Exceptional communication, organisation, and problem‑solving skills. Confident working with data and reporting to senior stakeholders. Proactive, solutions‑focused, and able to work autonomously. Seniority level Mid‑Senior level Employment type Full‑time Job function Customer Service Referrals increase your chances of interviewing at DeverellSmith by 2x. Get notified about new Manager jobs in Reading, England, United Kingdom. #J-18808-Ljbffr

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