Patient Access and Booking Clerk
2 weeks ago
Job Overview An exciting opportunity is available to join the Patient Access & Booking Centre at Glan Clwyd and Abergele Hospital on a permanent basis. The role is based in a busy call centre environment and the successful applicant will be part of a team of experienced staff responsible for managing a waiting list and booking patients. Excellent communication skills, multitasking and the ability to remain calm under pressure are essential. The ability to speak Welsh is essential for this post. Main Duties of the Job Working in a highly pressurised booking centre within a busy call centre environment, the role provides an accurate and prompt administrative function to facilitate the delivery of a professional, efficient and effective centralised booking service for a variety of outpatient clinics. The successful candidate will use their own initiative in complex situations to ensure patients are booked in line with local and national access targets, and will work as part of a multi‑disciplinary team to support the delivery of access targets and a patient‑focused booking service. Duties & Responsibilities Provide "first point of access" administration for all referrals in the Booking Centre. Act as first of contact for all enquiries and referrals into the Trust. Use local patient administration systems to manage all referrals, waiting lists and appointments for all patients in a timely manner. Working for Our Organisation BCUHB North Wales, the largest health organisation in Wales, offers a full range of primary, community, mental health, acute and elective hospital services to a population of around 700,000. We are committed to promoting equality and diversity and are proud to welcome applicants under the "Disability Confident Employer" scheme. Applications submitted in Welsh will not be treated less favourably than an application submitted in English. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Detailed Job Description And Main Responsibilities Detailed job description and person specification are attached within the supporting documents or can be viewed by clicking “Apply now” in Trac. Person Specification Qualifications Essential Criteria GCSE, NVQ3 or equivalent, IT qualification Desirable Criteria IT or ECDL, mandatory training Experience Essential Criteria Hospital/GP practice, call centre experience, working with the general public, team work Desirable Criteria Experience working with consultant/clinical staff, waiting list management Skills Essential Criteria Interpersonal skills, ability to prioritise own workload, ability to work under pressure Desirable Criteria Microsoft Office, WPAS Knowledge Essential Criteria Knowledge of Data Protection Act Desirable Criteria Knowledge of WPAS Personal Qualities Essential Criteria Use of initiative, confidence when dealing with a range of people, positive attitude, ability to work to tight deadlines, demonstrate an understanding of equality and diversity Desirable Criteria Evidence of professional development Language Essential Criteria Ability to speak Welsh Seniority Level Entry level Employment Type Full‑time Job Function Management and Manufacturing Industries Hospitals and Health Care #J-18808-Ljbffr
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Patient Access and Booking Clerk
2 weeks ago
Rhyl, United Kingdom Betsi Cadwaladr University Health Board Full timeJob Overview We are looking for a hardworking individual to join the Patient Access & Booking Centre at Glan Clwyd and Abergele Hospital on a permanent basis. The role is based in a busy call‑centre environment and requires excellent communication skills, the ability to multi‑task, and the capacity to remain calm under pressure. You will be part of a...
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Welsh-Speaking Patient Access
2 weeks ago
Rhyl, United Kingdom Betsi Cadwaladr University Health Board Full timeA prominent healthcare organization in Wales is seeking a full-time Booking Centre Administrator. This role involves managing patient referrals and appointments in a busy call centre environment. Essential skills include excellent communication, multitasking, and the ability to speak Welsh. Ideal candidates will have experience in a healthcare setting and be...
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Welsh-Speaking Outpatient Access
2 weeks ago
Rhyl, United Kingdom Betsi Cadwaladr University Health Board Full timeA leading healthcare organization in Wales is seeking a dedicated individual for the Patient Access & Booking Centre in Rhyl. You will manage referrals and appointments in a fast-paced call-centre, requiring strong communication skills and the ability to handle pressure. Essential qualifications include an IT-related GCSE or NVQ3, and the ability to speak...
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Ward Clerk
5 days ago
Rhyl, United Kingdom Betsi Cadwaladr University Health Board Full timeThe Ward Clerk will give efficient clerical assistance to the Ward. The provision of an efficient clerical service is essential to ensure the speedy admission, discharge, and transfer of patients. By the nature of the duties, the Ward Clerk will be required to maintain strict confidentiality and will be expected to deal with patients and relatives with...
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Ward Clerk
2 weeks ago
Rhyl, United Kingdom Betsi Cadwaladr University Health Board Full timeThe ability to speak Welsh is essential for this post. An exciting opportunity has arisen for a Ward Clerk to join the Team at Glan Clwyd Hospital. To work as a member of a team providing an efficient and comprehensive clerical support service for the Ward thereby supporting the delivery of high quality service to patients and staff within the...
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Ward Clerk
1 week ago
Rhyl, United Kingdom Betsi Cadwaladr University Health Board Full timeAn exciting opportunity has arisen for a Ward Clerk to join the Team at Glan Clwyd Hospital. To work as a member of a team providing an efficient and comprehensive clerical support service for the Ward thereby supporting the delivery of high quality service to patients and staff within the Department. This is a great opportunity to work in and part of the...
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Ward Clerk
7 days ago
Rhyl, United Kingdom Betsi Cadwaladr University Health Board Full timeAn exciting opportunity has arisen for a Ward Clerk to join the Team at Glan Clwyd Hospital. To work as a member of a team providing an efficient and comprehensive clerical support service for the Ward thereby supporting the delivery of high quality service to patients and staff within the Department. This is a great opportunity to work in and part of the...
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Health Records Clerk
5 days ago
Rhyl, United Kingdom Betsi Cadwaladr University Health Board Full timeAn Exciting opportunity has arisen for a Health Records Clerk in Central. The medical Records Clerk will be responsible for providing an essential support service in the continuing care of patients, ensuring that the case notes are at the right place at the right time. The post holder will cover all aspects of the role including, the pulling, filing,...
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Relief Ward Clerk
1 week ago
Rhyl, United Kingdom Betsi Cadwaladr University Health Board Full timeWelsh to be learned within 12 months of appointment. An exciting opportunity has arisen for a Relief Ward Clerk to join the Team at Glan Clwyd Hospital. To work as a member of a team providing an efficient and comprehensive clerical support service for the Ward thereby supporting the delivery of high quality service to patients and staff within the...
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Celyn Ward Clerk
6 days ago
Rhyl, United Kingdom Betsi Cadwaladr University Health Board Full timeAn exciting opportunity has arisen for a Ward Clerk to join the Team at Glan Clwyd Hospital. To work as a member of a team providing an efficient and comprehensive clerical support service for the Maternity Ward thereby supporting the delivery of high quality service to patients and staff within the Department. This is a great opportunity to work in and...
