Helicopter Field Service Representative

Helicopter Field Service Representative - KSA Leonardo, Basildon, England, United Kingdom Job Description Leonardo is seeking a Field Service Representative (FSR) to join Leonardo Saudi Arabia Ltd (LDOS) as part of a team based in the Kingdom of Saudi Arabia (KSA). In this role you will provide direct support for the avionics equipment installed on the customer’s helicopters operating in KSA. Responsibilities Providing technical expertise related to the defensive aids system installed on the helicopters, supporting the customer in troubleshooting and resolving technical issues. Diagnosing and rectifying faults on the Electronic Surveillance Measures (ESM) and Electronic Countermeasures (ECM) equipment. Interpreting data from onboard and ground‑based systems and providing associated guidance. Ensuring all work complies with company policies, site‑specific governance, and applicable legislation. Building and maintaining effective working relationships with the customer, prime contractor and other partner organisations. Maintaining all required training, authorisations, and documentation (e.g. vaccinations, passports, visas) to ensure ongoing eligibility to perform the role. Supporting the customer’s operational requirements as needed. Essential Qualifications Experience working in an engineering capacity with aircraft and/or in an aircraft maintenance environment. A customer‑focused mindset that balances customer priorities with business needs. The ability to communicate clearly, professionally, and without ambiguity to a diverse range of customers and stakeholders across different levels of seniority and cultural backgrounds. A full UK Category B driving licence. The flexibility to work shifts – primarily day shifts, with occasional alternative shifts by management agreement. Desirable Qualifications Experience working with Electronic Surveillance Measures (ESM) and/or Electronic Countermeasures (ECM) equipment at Maintenance Levels 1 and 2 (ML1 and ML2). Knowledge of RF principles and advanced radar theory. An HNC (or equivalent qualification) in Electrical or Electronic Engineering. Experience working on military helicopters. Experience operating in offsite locations, such as customer facilities or remote support environments. Security Clearance This role is subject to pre‑employment screening in line with the UK Government’s Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) apply, this includes meeting the eligibility requirements for The Security Check (SC). For more information and guidance please visit https://careers.uk.leonardo.com/gb/en/security-and-vetting. Benefits A competitive tax‑free salary. A settling in allowance of 2 months Home Based Salary (HBS). KSA (Tawuniya) and International (Allianz) Medical and emergency dental insurance provided. Accommodation in a ‘gated’ community with extensive amenities (free gym membership, swimming and leisure pools, on‑site convenience store, hairdresser, restaurant, etc.). Access to a task vehicle. Competitive Annual Personal Travel Fund provided. Generous, 25 days paid annual leave, plus Saudi Holidays (Eid Al Fitr 4 days, Founders Day 1 day, Saudi National Day 1 day, Eid Al Adha 4 days). End of service award in accordance with Saudi Labour Law. Company provided mobile phone and home internet provision. Leonardo is a global leader in Aerospace, Defence, and Security. Headquartered in Italy, we employ over 53,000 people worldwide including 8,500 across 9 sites in the UK. Our employees are not just part of a team—they are key contributors to shaping innovation, advancing technology, and enhancing global safety. At Leonardo we are committed to building an inclusive, accessible, and welcoming workplace. We believe that a diverse workforce sparks creativity, drives innovation, and leads to better outcomes for our people and our customers. If you have any accessibility requirements to support you during the recruitment process, just let us know. Be part of something bigger – apply now Primary Location: GB – Luton – Cap. Green 300 Contract Type: Permanent Hybrid Working: Onsite #J-18808-Ljbffr