Strategic Insights Lead

ABOUT THIS JOBThis is a hybrid role, typically 1 day per week in the Oxford officeThe Strategic Insights Lead will be working very closely with clients in the FMCG world to have a rigorous understanding of their business, objectives, priorities, and investment decisions they are making or considering. This will enable you to highlight unmet client needs and identify sales opportunities to pass to our account development associates.You will be responsible for maintaining and/or enhancing existing customer relationships, increasing NPS, using deep industry/customer/product knowledge to increase client ROI (across Retail Measurement Service & Consumer Panel Service), & driving adoption of NielsenIQ tools & capabilities.You will leverage the breadth of NielsenIQ’s product portfolio by developing strong relationships with analytic associates across our business. Identify opportunities to collaborate and deliver provocative Thought Leadership on market, industry and category trends which can be shared across our client base.RESPONSIBILITIESServes as the relationship owner within Customer Success to manage client relationship and execute critical communicationsBuilds a network of effective and meaningful relationships at all levels to maximize business opportunitiesLeads Joint Business Plan process and is accountable for identifying and aligning customer objectives, defining and tracking success, defining strategic service delivery elements of Joint Business Plan and customer ways of working, and collaborating with other commercial functions to incorporate analytic and data quality elements into Joint Business PlanLeads Quantified Business Opportunity and Client Review process, focusing on service delivery and ROI elements, highlighting outcomes, tracking priorities, sharing/receiving feedback/NPS, and refining Joint Business Plan to align with customer priorities and objectivesLeads and owns NPS process, frequently and consistently reviewing success metrics and client satisfaction, and reviewing quality, escalation, and coverage to ensure client satisfaction is maximizedLeverages existing NielsenIQ tools to advance Customer business objectives through strategic thought leadership and flawless executionResponsible for identifying opportunities through day-to-day engagements and handing off opportunities to Account Development to pursueActs as Voice of Costumer ensuring client needs are being met by the appropriate teams – whether this is data quality escalation or a reporting needREQUIREMENTSExtensive experience of analysing data in an FMCG environmentStrong planning and servicing skillsExperience of working with clients to solve business issuesExcellent communication, presentation and interpersonal skillsDemonstration of how to design solutions to answer client business issuesA consultative style of workingA proven track record of delivering success through othersAbility to build strong networks and relationships, internally and with clientOUR BENEFITSFlexible working environmentVolunteer time offLinkedIn LearningEmployee-Assistance-Program (EAP)ABOUT NIQNIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.For more information, visit NIQ.comOUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSIONAt NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws.We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact.To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion #J-18808-Ljbffr