IT Applications Support Engineer

OverviewMake The Connection.Vix Technology is a global leader in providing innovative solutions for public transit, believing that accessibility should be a standard. With over 35 years of experience and systems deployed in more than 200 cities worldwide, we take a modular approach to integrate various partners and technologies, creating best-in-class solutions. Our dynamic team consists of over 450 dedicated professionals across 12 offices globally, spanning APAC, Europe, and North America. We pride ourselves on fostering a flexible and collaborative work environment that empowers our employees to connect and excel. If you are passionate about making a difference in public transportation and thrive in a team-focused atmosphere, we invite you to apply and contribute to our vision of a more connected world.The ability to attend our Manchester offices on-site, full time, 5 days per week is a requirement for this role.Find out more about your new workplaceWe’re excited to introduce a new opportunity in Manchester to join our dynamic Corporate IT team as a mid-level IT Applications Support Engineer, based at our brand-new flagship office in the heart of the city. This is not a role for someone who wants to sit back and wait for work to come to them — we’re looking for a high performer who thrives in a fast-paced environment, takes initiative, and actively drives results.ResponsibilitiesTake ownership of our critical corporate applications, ensuring they run at peak performance while also leading transformation projects that will shape the future of our business systems. You’ll be expected to analyse how we use our applications, identify areas for improvement, and automate processes to make our operations more efficient.Administer, maintain, and optimise a broad suite of business-critical applications, including but not limited to:Atlassian suite (Jira, Confluence)Developer and product tools such as TeamCity, Bitbucket, Stoplight, Cucumber Studio, WebDMS, FEC, Document Management SystemsCRM & ERP tools like HubSpot and SAGEGoogle Workspace (Admin Console) and other SaaS platformsAnalyse existing application usage and workflows to identify inefficiencies, recommend improvements, and implement optimisations.Design and implement process automation to streamline repetitive or manual tasks.Serve as the first escalation point for application-related incidents and service requests via the service desk, ensuring swift resolution within SLA.Lead internal IT projects, including application rollouts, integrations, and transformational change initiatives, delivering them on time and to a high standard.Collaborate with stakeholders across departments to assess needs, propose solutions, and improve workflows.Maintain accurate IT documentation, configuration records, and knowledge base articles for supported applications.Manage onboarding and offboarding processes related to application access and user provisioning.Support local tech teams with day to day support on an ad-hoc basisProvide input into the deployment of customer-facing IT requirements aligned to project needs.Ideal CandidateYou will recognise that IT is a customer service function and prioritise delivering a seamless user experience through effective communication and proactive problem-solving. You are a self-starter who doesn’t wait for instructions but spots opportunities to improve systems, streamline processes, and deliver measurable results. You will be:A fast worker who can manage multiple priorities without sacrificing quality.A team player who shares knowledge, supports colleagues, and contributes to a positive, high-energy team culture.Skilled at analysing and optimising business processes and applying automation where possible.Accountable and reliable, following through on commitments and meeting deadlines.Detail-oriented, ensuring consistency, documentation, and adherence to standards.Essential Qualifications3–5 years’ experience in an IT applications support or administration role, ideally in a global or multi-site environment.Strong hands-on experience managing SaaS and enterprise platforms, particularly:Google Workspace (Admin Console)Atlassian tools (Jira, Confluence), TeamCity, BitbucketHubSpot, SAGE, and other internal business systemsDeveloper tools like Stoplight, Cucumber Studio, WebDMS, FECProven ability to troubleshoot and resolve application-level issues quickly and effectively.Strong skills in process analysis, optimisation, and automation.Strong stakeholder engagement skills, with the ability to communicate technical concepts to non-technical audiences.Ability to work independently onsite while collaborating effectively with global teams.Desirable (but not essential)ITIL Foundations CertificationExperience supporting Mac and Windows environmentsFamiliarity with identity and access management, SSO, and federation technologiesExperience with scripting or automation tools (e.g., PowerShell, Python, Google Apps Script)Industry certifications (e.g., CompTIA A+, Google Workspace, Microsoft)What’s in it for you?Besides the opportunity to work for a global company that is customer and people focused, we offer:A focus on learning and developmentA great team of like-minded professionalsPrivate HealthcareIncome Protection SchemePensionGroup Life AssuranceCycle to Work SchemeElectric Car Benefit SchemeEmployee Assistance ProgrammeEyecare and Optometry VouchersSounds good? Then apply now. Get on board todayAdd your resume and anything else to showcase why you would be a great addition to our team. We regret that this position is only available for UK citizens/Residents with indefinite leave to remain in the UK, with current full time work rights for the United Kingdom, currently residing in the UK.No recruitment agencies, please We won’t accept any introductions.Vix Technology is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all people and want to build a workforce as diverse as the community we serve. We aim to have a work environment where everyone feels included and everyone can realise their full potential. #J-18808-Ljbffr