Roadside Technician

Job Title: Roadside TechnicianReporting to: Regional ManagerDepartment: Technical OperationsLocation: East LondonAbout the jobMultiple locations across the UKAre you a qualified mechanic or roadside technician looking for change? Do you like variety in your job and being responsible for your daily work? Then this is worth a readOur high performing national roadside assistance team is looking for enthusiastic, personable and driven individuals to join them. You will be fully trained to provide a first-class service to ensure our customers can get back on the road safely and in a timely fashion. Starting and finishing from your home you will drive one of our fully equipped vans which will enable you to offer an excellent level of service.You will ensure that our customers receive an excellent service highlighting our roadside assistance service as the best in class. Our roadside repair technicians are empowered to take ownership of each assistance job they attend, by making the best and most appropriate decisions for each customer, to ensure they can continue their journey in their moment of need.They say variety is the spice of life and there is no shortage of variety in this role You will be empowered to use your excellent customer service skills and technical knowledge to repair the vehicle at scene using various technologies and diagnostic systems. Or if necessary, undertaking or arranging recovery of the vehicle when it requires dealer workshop attention. In short, you will take responsibility for making the best and most relevant decisions for each customer to ensure they are back on the road in their moment of need. No two days are the sameThis is an extremely rewarding job where you receive instant feedback from the customer, receive excellent industry leading training and also motivated by a variety of achievable targets with financial rewardsSalary£42,000 plus per annum£ 8,000 bonusPlus a guaranteed additional £3,000 bonus in the first 12 months£55,000 achievable OTEAdditional Rewards & Bonuses Including the prestigious "Technician of the Year"Top performers achieving North of £60,000Hours/ShiftsNo working overnight or 12 hour shifts Our shifts average a 42.75 hour working week between the hours of 7am and 10pm Monday to SundayStart times are regular each week alternating between 7AM and 11AM , giving you 2 weekends off a month and you are notified 12 months in advance so you can manage your work/life balanceAble to start a little earlier or finish a little later? You will be paid a generous overtime rateWorking a Bank holiday? We provide a Bank Holiday financial supplement and a day off in lieWhat we're looking forYou will be an experienced vehicle or roadside technicianYou must have diagnostic equipment experienceYou will have excellent fault finding and repair skillsYou must have excellent customer facing skillsYou will have a good level of IT competenceYou must have a full drivers' licenceYou will be flexible and adaptable to changing circumstanceQualificationsManufacture apprenticeship or equivalent City & Guilds Technician Certificate Parts I and II NVQ/B-Tech diplomaYou will receive excellent training for this role as we are dedicated to 'Achieving Excellence Through Learning.' You are always encouraged to bring your ideas and highlight any areas for improvement in processes.If you are not already EV trained, we will provide training you to at least EV Level 3 IMI Accredited & ATA Level 3 roadside diagnostics technician.Staff BenefitsIn exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.We will provide you with competitive annual leave and contribute up to 6.5% towards a company pension scheme. You will have access to a range of discounts on Allianz products, as well as vouchers and discounts for high street and online retailers. You will also benefit from our Private Medical Cover, competitive annual leave, annual Flu vaccination, annual Eye Care vouchers, discounted travel/pet/musical/home/car Insurance, Roadside Assistance free after 6 months' probation and up to three paid days for Corporate Social Responsibility.We also provide a comprehensive Employee Assistance Programme (EAP) which is available from day one of employment. Confidential 24/7 helpline and an app to access life, money and wellbeing resources including mental wellbeing support, debt and legal advice.Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation. #J-18808-Ljbffr