Team Leader

1 day ago

East Midlands, United Kingdom Flint Bishop Full time

Department Debt Recovery Location Derby, UK Description The Team Leader is responsible for supervising a team of Legal Recoveries Specialists in our Debt Services team. They are responsible for taking on pre‑litigated matters and making and receiving high volumes of calls on behalf of the firm’s client to recover aged debt. The role focuses mainly on day‑to‑day supervision of the team, conducting reviews on the specialists’ matters, overseeing quality, call performance and making recommendations for training and continuous improvements. The Team Leader will not only handle key client accounts but also provide department managers with updates on revenues recovered and performance against established KPIs. This role reports to the Head of Debt Services and the Debt Recovery Manager. The position is full time, 36.25 hours per week, based at our new head offices at Pride Park, Derby. Key Responsibilities Supervise the day‑to‑day work and operations of the Legal Recoveries Specialists, focusing on non‑contested clients. Work closely with the Debt Recovery Managers and Head of Debt Services on departmental matters to ensure a smooth process between pre‑ and post‑litigation matters. Run own senior‑level caseload of debt recovery matters. Contribute to business development activities, including client pitches, tenders and client meetings as required. Ensure financial targets are met at both personal and team levels. Ensure all firm‑wide and departmental SLAs and procedures are followed. Assist junior fee‑earners with their caseload; offer support and guidance where needed. Run regular file reviews of fee‑earners, raise any issues and use this as an ongoing developmental tool. Produce management information as required by the Debt Recovery Managers. Liaise directly with clients and serve as their day‑to‑day contact. Continually upskill personal knowledge of the litigation process and debt recovery, becoming an expert and sharing this with the wider team. Skills, Knowledge and Expertise Preferably have prior debt recovery experience in an energy or utilities setting. Previous supervisory experience in a contact‑centre environment or legal setting. Be able to work alone and manage your own caseload. Have a genuine desire and interest in working in a contentious area of the law. Have excellent time‑management skills and the ability to work to tight deadlines with your caseload. Disclosure will be required if a position is offered. Financial checks will be required if a position is offered. Benefits Competitive salary Bonus potential Great working environment at our Derby head offices Car parking provided by the firm Career development opportunities 25 days holiday plus bank holidays Options to buy & sell 1 week’s holiday 1 week’s holiday carry over Extra day off for your birthday Staff card discount scheme for local shops Social days and evenings on the firm Staff discounts on legal services Seniority level Not Applicable Employment type Full‑time Job function Information Technology Industries Legal Services #J-18808-Ljbffr

  • Team Leader

    1 day ago

    East Midlands, United Kingdom Flint Bishop Solicitors Full time

    Team Leader Department: Debt Recovery Employment Type: Permanent - Full Time Location: Derby, UK Description The Team Leader is responsible for supervising a team of Legal Recoveries Specialists in our Debt Services team, who are responsible for taking on pre‑litigated matters and making and receiving high volumes of calls on behalf of the firm’s client...

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