Head of Compliance

OverviewHybrid role - with a requirement for at least 1 day per week in our office in New Malden.About HomeprotectWe founded Homeprotect on a simple principle - to provide protection to people underserved by the home insurance industry. We're experts at insuring people who want to build or buy a unique property, renovate, rent a home or leave it unoccupied. We can cover people who travel a lot, run a business from home or even collect rare treasures. We protect people who love living in a listed building, having a view of a river or sunbathing on a flat roof. Our smart tech enables our customers to get an instant, online quote to cover a huge range of complex needs and our UK customer support teams are on hand to provide information and support when only a real person will do. Our insurance has already empowered hundreds of thousands of people to protect their homes and the things they love. We believe there is no such thing as ‘standard’ insurance and we design home insurance with individual needs in mind – a blend of real people and smart tech. Our simple promise? Whoever you are and wherever you live, with Homeprotect we’ve got you covered.What It's Like To Work HereOur customers come from all walks of life and so do our people. We’re a small but perfectly formed team, made up of insurance industry specialists alongside a diverse mix of technologists, data scientists and customer and marketing champions from all sorts of industries and backgrounds. We work in a fast-paced environment and support hybrid or remote working, focusing on outputs rather than location. There are times when getting together makes sense, but day-to-day, teams decide where to work balancing business needs and personal preferences. We have been recognised externally as a Great Place to Work for the last six consecutive years.Join UsSound good? Read on to find out more about joining our team.Key ResponsibilitiesCompliance FrameworkDesign, implement, and maintain Homeprotect’s Compliance Framework, ensuring alignment with FCA including Consumer Duty, SM&CR, and other regulatory requirements.Embed compliance culture across the firm, driving awareness, accountability, and consistent practices.Advise the Chief Risk & Compliance Officer, Board, and Audit & Risk Committee on strategic and emerging compliance matters.Regulatory Oversight and AssuranceIdentify, assess, and monitor enterprise-wide regulatory compliance risks, including conduct, financial crime, data, outsourcing, and product governance.Lead horizon scanning, regulatory impact assessments, and controls reviews to evaluate potential impacts on the firm.Develop and maintain compliance risk and control assurance plans and issue logs to support ongoing oversight.Policy and Control EnvironmentDesign, implement, and maintain Homeprotect's Compliance Framework, ensuring alignment with FCA, PRA, Consumer Duty, SMCR, and other regulatory requirements.Embed compliance culture across the firm, driving awareness, accountability, and consistent practices.Advise the Chief Risk & Compliance Officer, Board, and Audit & Risk Committee on strategic and emerging compliance matters.Governance, Reporting and Regulator EngagementDeliver clear, timely, and actionable compliance reports to the CRSCO, Senior Leadership Team, and Audit & Risk Committee.Present compliance insights and regulatory updates in a format that drives informed decision-making.Lead engagement with regulators, ensuring risks and issues are escalated, tracked, and addressed in line with Principle 11 obligations.RequirementsWe would love to hear from people with the following skills and experience:ExperienceExtensive expertise and leadership experience in compliance and regulatory oversight within insurance.Thorough understanding of FCA/PRA regulations, Consumer Duty, SMCR, financial promotions, product governance, and financial crime.Exceptional analytical, problem-solving, and report-writing skills, with a strong understanding of business dynamics and customer outcomes.Proven experience in delivering compliance programmes, thematic reviews, and monitoring plans.Strong regulatory engagement experience, including Skilled Person (s166) reviews or FCA/PRA interventions.Exceptional interpersonal and presentation skills; ability to work collaboratively and communicate effectively with diverse stakeholders.Comfortable navigating ambiguity, regulatory change, and competing priorities.Leadership and ManagementExceptional capability for managing and leading people, with the ability to lead, manage, and motivate teams.Ability to work effectively and lead in a fast-paced, dynamic environment and adapt to change.Coach, mentor, and train staff, as well as other team members, embedding compliance culture across the firm.Qualifications And KnowledgePrior experience in home insurance or personal lines insurance.Relevant professional compliance qualifications (e.g., ICA, CISI, ACII) preferred.Familiarity with Governance, Risk, and Compliance frameworks and controls.Exposure to regulatory implications of AI and machine learning (if relevant to pricing, underwriting, or claims).Experience with FCA or PRA thematic reviews or Skilled Person (s166) reviews.BenefitsWe think we have a fantastic company culture and offer a great range of benefits, including:A genuinely flexible approach to work. We support flexible hours and locations to help you balance life and work.Opportunities for professional growth through training and personal development.Discount of 50% when taking out a home insurance policy with us.An in-house wellbeing programme including seminars and workshops from wellbeing coaches.Home working starter kit and funds for additional equipment you may need.Charitable giving scheme to donate to our partner charity or one of your choices.The opportunity to work alongside brilliant people.On top of that, we also offer standard benefits:25 days' holiday (plus bank holidays) and the ability to buy and sell more than 5 days annually.Private medical cover for all employees.Financial advice with Octopus Money.Life insurance.Annual discretionary bonus scheme.Pension contribution.Free fruit and good coffee when you come into the office.Local and national retail discounts.We’re an equal opportunity employer and welcome applications from all backgrounds who meet the criteria and have the right to work in the UK. We provide support for applicants with extra needs during the recruitment journey.Your data will be maintained in line with our recruitment data privacy policy. #J-18808-Ljbffr