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Customer Support Coordinator

3 weeks ago

Trimley St Mary, Suffolk, United Kingdom Clements Technical Recruitment Full time
Customer Support Co-ordinator Felixstowe

A leading company in the Rail sector is currently recruiting for a Customer Experience Co-ordinator to join their team based out of their offices in Felixstowe.

As a strong organiser and administrator you will own the tariff management, dispute and claim investigation and resolution as well as system management and implementation of processes. Delivering clean data and identifying root cause whilst providing resolution and prevention of future recurrences.

You will be involved in;

* Assistance with minimising disputes and claims by identifying root cause and communicating with stakeholders

* You'll ensure all billing is actioned within the correct timeframe as well as system management and housekeeping

* Building strong relationships with customers and internal stakeholders

* You will ensure that customers are the first priority and excellent customer service is delivered at all times

* Compliance with all relevant legislation and internal controls

* Dealing with disputes and claim and ensuring they are collated and resolved within a timely manner

* Support front of house teams with tariff housekeeping and administrative takes

* Work closely with internal teams to ensure revenue earned is accurately invoiced

* Investigation of incoming claims and potential charges ensuring they are actioned and billed

What you will have;

* You'll be a strong administrator with excellent customer service skills

* Able to work in a constantly changing and process challenging environment

* You will be able to work to tight deadlines whilst maintaining a high level of accuracy at all times

* Proven track record of achieving KPI's

* Good systems and database knowledge to include MS Word/Excel

* You will be self motivated with a can do attitude

The role offers salary circa £30,000 plus, 25 days holiday and excellent benefits