Collections Agent

OverviewWe’re looking for Collections Advisors to join our team on a 6 month fixed term contract, working in partnership with a blue-chip financial services client. Based out of our bustling & vibrant Tulketh Mill Preston office, you will have access to FREE PARKING, local transport links, on-site canteen, restaurants & shops, plus a whole host more right on your doorstep.Sound like a bit of you? If so, READ ON....Job titleCollections Agent - no evenings/weekendsWhat you’ll be doingUnderstand the customers financial situation, providing options and solutions, ensure fair outcomes, including for our vulnerable customers.Build rapport, empathise, and have meaningful conversations with our customers to deliver excellent customer service.Handle customer telephone calls (both inbound and outbound) and interactions in an efficient, effective, and professional mannerResponding to customers emails and providing accurate financial calculationsEmbrace learning, coaching and development to continuously improve your skills and capability.Making a differenceWhat we’re looking forExperience in collections and/or a call centre within financial services environment is essential to be considered.Confident and comfortable speaking and asking questions on the telephone to gain a full understanding of our customers circumstances.Be able to make decisions considering the risk to the client and impact to the customer using guidance or advice where required.Show the correct empathy and understanding with our customers - there will be difficult conversations you need to take ownership ofNavigating around our systems and ensuring all details entered are accurate.Good literacy and numeracy skills. These will be required for email correspondence and calculating financesEnsuring all regulatory requirements are adhered to through training and compliance.A positive attitude towards change and a desire to grow to be the best you can be.What’s in it for youSalary of £24,043.50 (pro-rata)6 month fixed term contractWorld class training and endless career opportunities, supported by our market leading brandsMonday – Friday working between the hours of 8am - 6pm - no evenings/weekends22 days annual leave (pro-rata)A wide range of discounts on everything from retail, to health & wellbeing, travel and technologyAccess to Private Medical Insurance & Health Assessment plansPension schemes, life assurance, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks… the list goes on………What will happen nextChoose apply now to fill out our short applicationYour application will be reviewed by our global recruitment team - please consider the minimum requirement to avoid disappointmentIf selected you will be invited to attend a video interview with a member of the recruitment teamEqual opportunitiesWe’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com and we’ll get back to you.Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at the following government page: gov.uk/government/publications/access-to-work-your-guide.LocationPreston, United KingdomTime TypeFull timeContract TypeFixed Term #J-18808-Ljbffr