Lead Service Designer

Lead Service Designer – Graphics Unlimited (Vic) Pty Ltd Pay up to £80,267, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. Join DWP as a Lead Service Designer, as you set the direction and guide teams to help embed service design across the organisation. You'll be exploring problems, fostering collaboration and aligning user needs with policy, service and product strategy. You'll join a supportive community of user-centred design professionals who are committed to accessibility and excellence. This is a fantastic opportunity in areas of DWP that have significant and long‑term value to our users. If you have experience leading design of end‑to‑end, front‑to‑back services that solve complex problems then this role could be ideal for you. What Skills, Knowledge and Experience will you need? Proven experience in designing end‑to‑end services that solve complex problems. Strong ability to apply best practice and evidence‑based approaches to create services that meet user, colleague, and organisational needs. Excellent communication skills, with confidence in advocating for user‑centred design and influencing senior stakeholders. Demonstrated leadership in fostering a positive, collaborative environment that supports effective service design. In DWP our services are designed in collaboration with the people who use them, not just for them. You'll help us find innovative ways to design for our users, using data trends to develop new solutions, and working alongside users to solve problems. The services you design will help make people's lives better. You should be a confident facilitator and expert practitioner, with a passion for advocating user‑centred design and driving improvements. You'll be joining a collaborative design community who don't work in isolation, and you'll enjoy unique career development opportunities as part of this team. Details – Wages and Perks Location: One of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. Hybrid Working: We work a hybrid model – you'll spend some time working at home and collaborating face to face in a hub. Pay: Up to £80,267. Pension: Civil service pension with employer contributions worth 28.97%. Holidays: Generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi‑time. Also all the usual public holidays. Broad Benefits Package: Flexible working including flexible hours and flex‑friendly policies. Time off volunteering and charitable giving. Bring your authentic self to work with 'I Can Be Me in DWP'. Discounts and savings on shopping, fun days out and more. Interest‑free loans to buy a bike or a season ticket. Sports and social activities. Professional development, coaching, mentoring and career progression opportunities. And We Have an Award‑winning Environment and Culture DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards. Diverse and Inclusive Leadership at Digital Leaders Awards 2024. Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025. Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards. Process We know your time is valuable so our application and selection process is just two stages: Apply: Complete your application on Civil Service Jobs. Full instructions are provided when you click through. Interview: A single stage interview online. Click APPLY for more information and to start your application. Seniority Level: Mid‑Senior level Employment Type: Full‑time Job Function: Design, Art/Creative, and Information Technology Industries: Transportation, Logistics, Supply Chain and Storage #J-18808-Ljbffr