Customer Success Associate

OverviewWere DoctifyDoctify is a global HealthTech leader building the largest global network of validated healthcare providers and experts. Our mission is to help millions of patients around the world find the right doctor or clinic when they need care.Backed by $30m in funding and operating across 5 countries weve already supported over 100 million patients and were just getting started.About The RoleAs we continue to grow we are looking for a Customer Success Associate to join our team.You will be offering a premium experience for our clients by thoroughly understanding their business goals and ensuring that Doctify meets them. This role sits within an exciting and energetic team. You will be learning more about the product (front and back-end) and platforms we use internally e.g. using industry-leading CRM and customer tools such as Salesforce.You will be provided with training in order to be successful at your job - just arrive with an appetite to learn and a passion for healthcareYoull Be Responsible ForBuilding relationships with within our portfolio of healthcare consultants in the UKConducting client meetings over the phone and virtuallyActing as a trusted advisor advocating client needs across our client base and internallyConveying best practice examples that drive engagement and ROIDeveloping strong relationships with our internal teams to support your accountsAbout YouYou will have a keen interest in the customer success space no professional experience is required for this roleYou love tackling difficult challenges with a positive attitude and always strive to find the best solutionYou have a commercial-focused mindsetYou thrive working in a fast-paced environment and have an open mind when it comes to the changing environment a scale-up can sometimes bringYou possess natural communication skills and you are not afraid of phone and virtual engagementWhat We OfferAt Doctify we shape careers with purpose. Our benefits are designed to fuel your growth flexibility and wellbeing.Time Off, Flexibility & Balance28 days annual leave (25 3 between Christmas and New Year) earning up to 30 days leave with tenure2 weeks of remote work annually (within 3-hour time zone of HQ)Hybrid working modelEnhanced Parental Leave2 weeks Peternity Leave to welcome your newest furry family memberMedicash health cash planSetting You Up for SuccessCompetitive benchmarked compensation3-month immersive onboarding experienceOngoing learning through expert-led sessions leadership insights and soft-skill developmentClear internal mobility pathways to accelerate your careerThe Uniquely Doctify ExperienceDaily team huddles to connect share wins and spark ideasRegional Lunch Clubs & team socials powered by our Fun PoliceQuarterly Doctifier nominated Impact AwardsEmployee referral bonus: 700 (or local equivalent) per hireOur Commitment to DEIBDiversity equity inclusion and belonging arent just values. Theyre at the core of what makes us Uniquely Doctify. These principles shape how we work how we build our teams how we design our policies and how we bring our mission to life.As a global team we know that diverse perspectives drive innovation and lead to better outcomes for patients providers and each other. Were committed to creating a fair inclusive environment where everyone is heard respected and empowered to thrive.We want to ensure that everyone has an equitable and comfortable experience throughout our hiring process. If you require any adjustments were happy to discuss how we can support you. You can contact us atRequirementsRequired Experience : ICKey SkillsEnglish Speaking, Catering, Marine Biology, Entry Level, Computer EngineeringEmployment Type : Full-TimeExperience : yearsVacancy : 1 #J-18808-Ljbffr