Assistant Store Manager

The Role At Charles Tyrwhitt, our purpose is to Make it easy for men to dress and we can’t do that without our specialist teams. We’re looking for an Assistant Store Manager to work with George and the Team at our Brent Cross store. What you will be doing The Assistant Manager role is key in the store’s leadership structure, and the main objective is to influence and exceed sales targets, maximise KPI goals, ensure an excellent customer service experience, and drive the store’s operational metrics. You’ll lead and work with the sales team to identify and exceed sales opportunities and targets, recognising and coaching great performance. You will also build lasting relationships with customers, manage appointments (corporate clients and wedding parties), and handle customer feedback with the Store Manager. Strong selling skills and product knowledge are key in delivering high level service. The Assistant manager will train the team on the brand’s service and selling standards, encourage the team to use all store and business training tools – commercial reports, VM directives, academy courses – so all colleagues can be the best they can be. The Assistant manager will influence a great culture, ensuring a professional, enjoyable store atmosphere for both the sales team and customers, with a solution‑led approach. Beyond those responsibilities, the Assistant manager will support the Manager in reporting and analysing data, operational and stock responsibilities, cost minimisation, recruitment and retention, colleague engagement and HR, Health & Safety and compliance. What we are looking for Our work is driven by our 3 BE’s – BE the BOSS, BE the CUSTOMER and BE the BEST – a creative, entrepreneurial narrow environment that requires hard‑working, proactive people. Required Skills and Experience Previous retail management experience Proven ability to lead, inspire and motivate to the highest standards Coaching and leadership skills Highly commercial with strong analytical skill Stock management and loss prevention experience Understanding systems with good Microsoft Office knowledge Strong relationship building and customer / stakeholder management What you can expect from us Excellent bonus scheme – bonuses are paid quarterly when your store hits target. The team works and brings the pockets too Uniform – retail colleagues entitled to a uniform allowance refreshed every six months Cycle to work scheme, relocation pacaks, and season ticket loans for London based colleagues Fun fund to ensure parties, treats, social activities and team building events Academy will help develop you – professional development support through product knowledge, service and apprenticeship level qualifications while earning full wage Who we are Once upon a shirt, Nicholas Charles Tyrwhitt Wheeler (and still studying Geography at Bristol) had the idea to make better shirts at better value than anyone albeit in the world or need whatever or price on a shirt; the brand wishes to make an accessible shirt for all men; qualities how serious quality the brand lines. Our brand is to Make it easy for men…etc simplifies outfit support all outfit revolve. With unique product making it what happens; see it on UK, France, USA, and global head office but the store manager is part of that p ; mis leading etc. (Just keep headline structure to convey meaning.) At Charles Tyrwhitt we believe in doing the right thing – sustainability etc. ‘I am Proud and Free to be me’ We Are a diverse, passionate and entrepreneurial bunch; culture, etc. #J-18808-Ljbffr