Fire & Security Area Service Manager
17 hours ago
Fire & Security Area Service Manager Protec Fire and Security Group The Area Service Manager is responsible for managing day-to-day service operations within a defined area. The role ensures that service delivery meets SLAs, customer expectations, and company standards while supporting the Regional Service Manager in operational, financial, and team objectives. Key Responsibilities Operational Management Manage and coordinate service operations across the assigned area to ensure SLA compliance. Allocate and schedule engineers effectively to meet service demand. Monitor service performance, including first‑time fix rates, response times, and efficiency. Implement local process improvements to optimize operations. Team Leadership Supervise engineers and service staff in the area, providing coaching, guidance, and performance feedback. Support training and development initiatives to ensure staff competence. Promote a culture of safety, accountability, and operational excellence. Customer & Account Management Maintain close contact with clients within the area to ensure satisfaction and address issues promptly. Handle day‑to‑day escalations and resolve operational problems efficiently. Support service renewals by ensuring high‑quality service and client engagement. Financial & Compliance Responsibilities Monitor area‑specific budgets and control operational costs. Support the Regional Service Manager in achieving area Gross Margin (%) and EBIT targets. Ensure adherence to regulatory, safety, and technical standards. Onboarding & Service Contracts Support onboarding of new clients in the area, ensuring smooth transition and initial service delivery. Assist in contract renewals, providing operational insight and supporting customer engagement. KPIs & Reporting Track and report on area operational KPIs, including SLA compliance, engineer productivity, and customer satisfaction. Provide regular updates and insights to the Regional Service Manager. Engineers Overtime & Resource Management Approve local engineer overtime in line with operational needs and budget. Adjust staffing and resources dynamically to maintain operational continuity. Key Skills & Competencies Strong operational and team management skills. Excellent problem‑solving and customer service abilities. Knowledge of fire and security service operations and compliance standards. Ability to make quick operational decisions and manage multiple priorities. Effective communication and interpersonal skills. Qualifications & Experience Relevant technical or engineering qualification in fire, security, or related field. Experience managing field service teams or multi‑site operations. Familiarity with service contracts, renewals, and client relationship management. KPIs / Performance Metrics SLA compliance and response times First‑time fix rates Engineer productivity and efficiency Customer satisfaction within the area Budget adherence and contribution to GM (%) & EBIT Seniority level Mid‑Senior level Employment type Full‑time Job function Industrial Machinery Manufacturing Location: Edinburgh, Scotland, United Kingdom Referrals increase your chances of interviewing at Protec Fire and Security Group by 2x #J-18808-Ljbffr
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Fire & Security Area Service Manager
4 days ago
Edinburgh, United Kingdom Protec Fire & Security Group Ltd Full timeJob DescriptionProtec Fire and Security Group/A Bosch Company have an opportunity for a Fire and Security Area Service Manager in Scotland.The Area Service Manager is responsible for managing day-to-day service operations within a defined area. The role ensures that service delivery meets SLAs, customer expectations, and company standards while supporting...
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Fire & Security Area Service Manager
3 days ago
Edinburgh, United Kingdom Protec Fire & Security Group Ltd Full timeProtec Fire and Security Group/A Bosch Company have an opportunity for a Fire and Security Area Service Manager in Scotland. The Area Service Manager is responsible for managing day-to-day service operations within a defined area. The role ensures that service delivery meets SLAs, customer expectations, and company standards while supporting the Regional...
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Fire & Security Area Service Manager
1 day ago
Edinburgh, Edinburgh, United Kingdom Protec Fire and Security Group Full time £40,000 - £80,000 per yearProtec Fire and Security Group/A Bosch Company have an opportunity for a Fire and Security Area Service Manager in Scotland.The Area Service Manager is responsible for managing day-to-day service operations within a defined area. The role ensures that service delivery meets SLAs, customer expectations, and company standards while supporting the Regional...
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Fire & Security Service Engineer
2 weeks ago
Edinburgh, United Kingdom MARLOWE FIRE & SECURITY LIMITED Full time**Fire & Security Engineer - South East - Scotland - Central Belt** **Marlowe Fire and Security Group** are the UK's leading Fire & Security company. We have achieved this status due to an intense period of organic growth and acquisition, which is also reflected in our ambitious growth plans and projections.We would like to welcome a new, experienced Fire &...
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Regional Fire
14 hours ago
City of Edinburgh, United Kingdom Protec Fire and Security Group Full timeA leading fire and security solutions provider is seeking a Fire & Security Area Service Manager in Edinburgh, Scotland. The ideal candidate will manage day-to-day service operations, ensuring SLA compliance and customer satisfaction. Responsibilities include supervising service teams, handling client relations, and monitoring budgets. Qualified candidates...
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Fire & Security Service Engineer
3 days ago
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Fire & Security Systems Service Engineer
1 week ago
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Edinburgh, United Kingdom MARLOWE FIRE & SECURITY LIMITED Full time**Project Commissioning Engineer - Scotland** Due to company growth, we are seeking to appoint a Project Commissioning Engineer, to work as part of a team in the UK, the position will involve working closely with the Project Manager on all projects from inception through to completion and will involvesite supervision, man management from time to time and...
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Fire and Security Service Engineer
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Fire & Security Project Manager
3 days ago
Edinburgh, United Kingdom Marlowe Fire and Security Full timeFire & Security Project Manager - Scotland & UK wideMarlowe Fire & Security are the fastest growing fire & security business in the UK. From initial design, supply and installation, through to ongoing maintenance and monitoring, we maintain the capability to help prevent, detect and monitor Fire and Security risks for our customers up and down the country....
