Shift Leader

7 days ago

HenleyonThames, United Kingdom Dallas Holdings Full time

Join to apply for the Shift Leader - Kitchen role at Dallas HoldingsThe Shift Leader - Kitchen role involves supporting and coaching the team to ensure they reach their potential in both the shop and kitchen, supporting the training pathways, leading by example, and assigning duties amongst team members.Key ResponsibilitiesSupport and coach the team to ensure they reach their potential in both the shop and kitchenSupport the training pathways to ensure training happens on timeLead by example and be hands-on when requiredAssign duties amongst team members to match individual productivity rates, skill sets, and current responsibilitiesCoach the team for good performance by offering good regular feedback and praisesCompany ExpectationsLead the Speed of Service principlesEnsure the team consistently follows the 6 Key Points of ServiceFollow the MBWA principlesEmpower the team to deliver engaging Joy of Pret activitiesRole model the 3Bs and empower the team to Be Kind, Be Honest, Be GenerousEnsure the Coffee Calling System is followed efficientlyEnsure all Marketplace orders are prepared promptly and accuratelyDelicious Food and DrinkEnsure the team consistently delivers delicious food by following the 6 Key Points of ProductionEnsure the 11-Step Production Process is always followed to guarantee customer safety and that each product is accurately made and labelledAlways follow the Production Principles, putting customers’ needs first and never compromising on quality or freshnessEnsure How to Cards are used and followed consistently to deliver Pret standardsEnsure Line Checks are carried out successfully and any improvement needs are actionedEnsure no Made to Sell (MTS) rejects are on display in our LangarsContinually develop the team’s knowledge about the quality of our food and coffeeEnsure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standardWell-Loved ShopEnsure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customersEnsure all safety checks are correctly monitored and recordedTake corrective action immediately on issues that affect customers, the team, or salesEnsure the shop is clean, safe, and the equipment is always well maintainedFollow the Managing by Walking Around (MBWA) principles, proactively monitoring Pret Standards and seeing the shop through the customers’ eyesDemonstrate due diligence and report and escalate any quality issuesShop ProfitabilityMaximise sales, labour efficiency, and profit through the support of the Big 4 (Forecasting, Rota, Ordering, and Production)Carry out ordering accurately and in line with the business needsLead, monitor, and follow up on Mystery Shopper requirementsEnsure good stock control by following the 7 Steps of UnaccountedEnsure Pret’s Financial Standards are always followed to minimise risks and ensure team safetyAlways follow merchandising guidelines and ensure marketing is used effectively to drive salesGrowing SalesAlways follow merchandising guidelines and ensure marketing is used effectively to drive salesSupport the execution of successful food launchesEncourage clear and engaging communication between the kitchen and FOH to ensure business needs are metSupport Marketplace opportunities #J-18808-Ljbffr

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