Customer Service Representative

2 weeks ago

Eastbourne, United Kingdom Metro Bank (UK) Full time

Join to apply for the Customer Service Representative role at Metro Bank (UK). At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services – we’re building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long‑standing relationships. What You Will Do You will be at the forefront of customer interactions, going above and beyond to provide customers with exceptional service and to understand which products and services suit their needs. You will work as part of a team, prioritising tasks against changing customer demand and delivering on store objectives. You will keep on top of regulatory and non‑regulatory training and changes to ensure that we are compliant and fair in all transactions. And… we are a bank, so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank, and have the ability to call out any concerns. Working Arrangements & Training Metro Bank Eastbourne is a Monday‑Friday store. Recruiting for a full‑time role, 37.5 hours across 5 days. The successful candidate will be expected to support our Brighton store on an occasional Saturday. Working hours are 8:45 am‑5:15 pm or 9 am‑5:30 pm every day; reasonable Saturday work may be requested, with a day off in the week and reasonable travel expenses. Training will be blended: live team sessions, guided online study, and on‑the‑job training (observing, buddying up, serving customers). What You Will Need Ability to build effective customer relationships in a fast‑paced environment. Maintain meticulous attention to detail, even under pressure. Profound understanding of the risks associated with the role and their implications for both yourself and Metro Bank’s customers. Proficient computer skills, including a working knowledge of Microsoft Office. Experience in handling customer service queries and operating in an environment with controlled processes is essential, although prior finance or banking experience is not always required. Our Promise To You Competitive salary, discretionary annual bonus, and a comprehensive benefits package including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts. Extensive training to build your knowledge and skills. Internal opportunities for career advancement. Upon completion of training, you will receive a salary uplift. Diverse teams really are the best teams. We know that candidates (especially women) may be put off applying for a job unless they can tick every box. While we can’t accommodate every flexible working request, we are happy to be asked. If you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates. Good luck #J-18808-Ljbffr

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