Financial Crime Customer Onboarding Specialist

Financial Crime Customer Onboarding Specialist page is loaded## Financial Crime Customer Onboarding Specialistlocations: Manchester: Hybrid (Home/Cobalt Business Park)time type: Full timeposted on: Posted Todaytime left to apply: End Date: December 15, 2025 (10 days left to apply)job requisition id: JR561**Job Posting Title**Financial Crime Customer Onboarding Specialist**Salary Band**£34,319 - £46,431Grade: MP3**Job Description****About the Role**Enjoy hybrid working with the freedom to work from home and choose either our Manchester or Newcastle office for your on-site days. This role will act as a specialised role to help support the implementation and ongoing performance of the customer onboarding system. During the implementation phase you will help support on the project delivery and implementation, whilst ensuring the operational processes are robust and that the colleagues working the system outputs are appropriately trained. Post implementation you will be responsible for monitoring the system performance, whilst ensuring that the end-to-end customer journey is performing as expected and escalating and following up of system related issues. The role will provide support to colleagues with the management of the relationship the between Financial Crime Unit and clients of Newcastle Strategic Solutions Limited (NSSL) with regards to Customer onboarding and provide Subject Matter Expert support with regards to financial crime onboarding system performance.Outlining our interpretation of regulatory compliance with the aim to proactively manage expectations and lead joint readiness initiatives whilst assisting with client audit requests in regard to the process, gathering information and liaising with clients on issues and findings, escalating these to management. You will proactively interact with suppliers and delivery functions to facilitate awareness and ownership of regulatory change activity, secure commitment and drive adherence to our “best in class” strategic intent.**About You**Bringing a wealth of experience of working within a Financial Crime environment and processing financial crime alerts, along with dealing with complex investigations you will be experienced in supporting Financial Crime investigators and working collaboratively with a focus on good customer outcomes. It is expected you have successfully implemented amends to Financial Crime processes coaching colleagues on best practices.You will have sound knowledge of the Anti-Money Laundering regulations and Joint Money Laundering Steering Committee Guidance with knowledge of products and services available within the Financial Services Industry. You are expected to have a good understanding of application of customer due diligence and customer risk assessments in practice AML and/or CDD Qualification equivalent to ICA Advanced Certificate or higher.The Newcastle Building Society Group comprises of Newcastle Building Society, Manchester Building Society, Newcastle Financial Advisers and Newcastle Strategic Solutions. Our purpose, connecting our communities with a better financial future inspires and directs our activities. The Group provides traditional financial services, helping people own their own home, plan and manage their finances and operate a 32-branch network across the North-East, North-West, Cumbria and Yorkshire. Our Strategic Solutions subsidiary owns the UK’s leading savings management platform and provides managed technology services to new challenger banks and other established providers. As an inclusive employer and member owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected, and celebrated for who they are, we want colleagues to feel this is a place they belong. A place to be you.Financial* Corporate bonus scheme (on target 10%, up to a maximum 15%)* Pension scheme (up to 9% employer contribution)* Annual performance related pay reviews* Colleague mortgage scheme* Electric car salary sacrifice scheme* Life assurance (4x salary) and income protection* Access to our financial advisers* Access to a range of high street and online discountsWork/Life Balance * A 35-hour weekly contract - We are happy to talk flexible working and welcome discussions* 30 days’ annual leave + bank holidays* The option to buy and sell up to 5 days’ holiday* Hybrid working (typically 3 days’ home based)* Above statutory family leave entitlement - 3 months full pay, 3 months half pay, regardless of gender or route to parenthoodHealth and Wellbeing* Private medical insurance* Access to a health cash plan through a Medicash scheme* Access to an employee assistance programme* Free onsite gym at our Cobalt head office and access to discounted gym’s* Two paid volunteering days’ each year* Cycle to work schemeRecognising there’s no one-size-fits-all approach to recruitment, we’re committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible, if there are any ways in which we can provide support or make adjustments, we would love to discuss this with you, you can contact your Recruiter for this vacancy at dave.cowell@newcastle.co.uk Company:Newcastle Strategic Solutions Limited
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